Banquets Supervisor

Your day to day

•Lead a cohesive, productive team; providing coaching, training and counselling as required to enhance performance; including supporting the onboarding experience for new F&B team members

•In combination with the Banquets Operations Manager (BOM), organise and deliver daily briefings, meetings and training sessions as required

•Attend BEO meetings if and as required

•Supervise and maintain service delivery to brand standards and hotel goals, ensuring the appearance of staff is per hotel handbook and grooming guidelines

•Support and drive any incremental revenue initiatives as required

•Promptly resolve difficulties with service, guest comments and supplier issues, escalating as and if required

•Ensure all staff are trained to handle credit card transactions in a secure manner and inline with hotel and IHG guidelines

•Identify and adjust staffing levels, filling workforce gaps for upcoming shifts

•Ensure payroll compliance is adhered to, and ensure payroll deadlines are met with completed timesheets and exceptions at end of each shift

•Ensure event spaces are maintained and presented in such as way that they are ’always on show’

•Monitor the work environment to ensure a safe workplace; reporting hazards to the BOM in a timely manner

•Deliver customer satisfaction surveys to clients at the end of functions and events

•Collect information for post event reports

What we need from you

•Minimum 2 years’ experience in Restaurant / Bar or Events related position, preferably within a hotel/hospitality environment

•Excellent time management and organisational skills with great attention to detail

•Ability to delegate, lead and motivate a team

•Flexible and adaptive working approach

•A friendly and professional manner with great conflict resolution and negotiation skills

•Flexibility – night, weekend and holiday shifts are all part of the job

•Excellent verbal and written communication skills, bilingual or multilingual language skills are advantageous

•Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture

•Qualifications in Hotel Management and /or in F&B related field preferred, though not essential

•Bottom line is… You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve