Service Support Rep I

Why Join Altec?

Altec's primary products - Made in America - include Aerial Devices, Digger Derricks, Chippers, Cranes, and Specialty Equipment.

In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 40+ service centers and an extensive network of mobile service technicians.

Altec products are found across the U.S.

and in over 100 countries around the world.

"Over the years, much has changed.

But even more has not.

We are as we have always been: a company led by values, powered by people and inspired to be a source of opportunity for those who depend on the performance of our products."

Why Altec?


* Settle in with a Secure Essential Industry (supporting Utilities & Telecom)


* Maintain a Career Focus, with growth & development encouraged within Altec


* Competitive Compensation that rewards performance


* Comprehensive Benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, company events, tuition reimbursement, paid vacation


* Values that include Enjoyment of Work and Family

And apply at https://jobs.altec.com

Key Responsibilities

Administrative Service Support


* Creates accurate and timely repair orders


* Confers with customers, supervisors, and vendors to address questions, problems, or requests for service or equipment


* Performs specific customer requirements for the opening and closing of Service Requests


* Resolves problems with strong analytical and administrative abilities


* Resolves Level 1 and 2 Installed Base updates


* Effectively represents Team Altec; Communicates any customer needs/requests within Service's scope to the appropriate Altec entity or External customer

APD Service Support


* Determines correct billing requirements required to fulfill requests accurately and timely


* Builds relationships with customers based on respect and service with professionalism and proper etiquette

Estimating Service Support


* Reviews requests for estimates and assigns tasks to appropriate team member


* Develops accurate Service Estimates using established processes


* Monitors and maintains the Service Estimating inbox in order to identify and escalate requests for information and to assist with assignment of required tasks


* Determines correct billing requirements required to fulfill requests accurately and timely and are being met by reading Bill of Materials, Parts Pages, and related information


* Processes Service Requests in typical programs such as Oracle and Service Studio


* All other duties as assigned

Education, Experience, and Skills Required


* High School Diploma or GED required and


* Two years of experience in industry-related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) o...