Perdiem Front desk coordinator

PURPOSE AND SCOPE:

The Front Office Coordinator acts as the facility receptionist while answering incoming referral calls and completing admissions for patients.

The incumbent is responsible for ensuring required demographic, financial, referral, and clinical and other admission data is collected, completed and communicated per related policies and procedures.

The Front Office Coordinator provides secretarial and administrative support as needed.

PRINCIPAL DUTIES AND RESPONSIBILITIES:


* Documents patient cancelation and patient no show as appropriate.


* Completes front end process of billing procedure ensuring all information is entered into the computer registration module.


* Obtains necessary patient information (clinical, financial and demographic) from referral source to initiate admissions process.


* Interviews patient or patient representative or referral source to obtain the necessary personal and financial data to determine eligibility for admission.


* Obtains necessary signatures to ensure the efficient processing of admissions data in accordance with related policies and procedures.


* Coordinates with referral source or patient or patient's physician to effectively resolve issues impacting patient's admission process.


* Ensures all aspects of patient confidentiality are maintained at all times.


* Provides patient with appropriate HIPPA information and documentation.


* Verifies and obtains eligibility and benefits for all primary and secondary insurances.  If verification is processed via Internet, prints out and includes in registration packet. 


* Performs pre-certification on all non-Medicare patients before treatment is initiated.


* Works closely with billing personnel to obtain and verify all necessary information for billing purposes.


* Researches any questions related to charge sheets and files charge sheets in financial records.


* Distributes copies of all billing information and necessary documents to the billing department on a daily basis.


* Sends patient operative reports to referral source and patient's physician within 72 hours of completed procedure.


* Ensures appropriate signatures are included on all necessary chart forms.


* Inspects patient charts post procedure.  Obtains physician dictation and file in medical record.


* Prepares and types routine correspondence, form letters and reports.


* Answers telephones and routs calls.


* Greets visitors and patients.

Demonstrates a positive attitude.

Is polite, courteous and professional.


* Distributes faxes, memos and e-mails to the appropriate parties.


* Makes copies of correspondence and other printed matter.


* Prints patient schedule and pull patient charts daily.


* Maintains/purges/files medical record in an organized manner; obtains medical records as requested/ indicated.


* Maintains effective lines of communication with peers.

Interfaces with othe...