ILS Import Operations Specialist – London (Hayes)

ILS Import Operations Specialist – London (Hayes)

 

As an ILS Import Operations Specialist, you’ll use your talents to create innovative solutions and 

shape the future across our business.

Join a dynamic team that undertakes a range of activities to 

support the overall Life Science Sector for the London Station.

 

Key Activities:


* Supporting and coordinating in the movement (via air, road, sea or courier – export & import) of pharma product & other goods required within the medical industry. 


* Supporting and coordinating the movement of goods in accordance with customer SOPs, temperature requirements and UK GDP regulations surrounding the transport and handling of pharmaceuticals. 


* Adhere to Customs Compliance procedures and documentation.


* Adhere to the Duty & VAT payment policy.


* Complete Import declarations for pharma related goods.


* Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies.


* Liaise directly with Transport & Warehouse teams on shipment planning and coordination.


* Liaise directly with overseas offices on shipment planning and coordination.


* Maintain mandatory milestones and remarks through CargoWise (internal system).


* Use CargoWise to create, manage and maintain shipments.


* Manage customer complaints and concerns.


* Support the management of Key Performance Indicators 


* Complete all statutory and mandatory training.


* Any other duties as required.

 

 

Skills and Experience:


* Knowledge of Freight Forwarding industry, Imports & related processes.

 


* Experience within the Freight Forwarding Industry (knowledge in pharma related movements preferred).

 


* Experience of HMRC procedures (knowledge of CDS). 


* Proven Imports experience with a good knowledge of Customer Service, processes and systems.


*  A proven ability to identify and meet customer service needs in a professional and friendly manner.


* Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.


* Results driven and good attention to details.


* Good written and spoken English and excellent telephone and e-mail skills.


* Good ability to learn new computer systems. 


* Able to prioritise and perform under pressure.


* Self-directed working style.


* 5 GCSEs including Maths and English at Grade C or above – or equivalent desirable.

 

LOCATION: London (Hayes)                           

HOURS: 37.5hrs, 09.00-17.30, Monday - Friday