Asia Pacific Network Control Centre Duty Officer

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YOUR TASKS

Working Location :  Chek Lap Kok, Hong Kong

The Asia Pacific Network Control Centre (APNCC) combines the day-to-day air linehaul network management into an integrated daily control, monitoring and management structure for the DHL operational platform.  It operates 24 x 7 to provide functional direction and leadership to the Network Control Group in countries and the Hubs & Gateways regionally and acts as the primary interface on line haul performance (both service and cost) with the linehaul providers (Airlines) and with the Aviation commercial group management team.

It also monitors line haul performance to and from other regions, where DHL owned or controlled aircraft are used.

The Network Control Centre Duty Officer performs the support function to the Duty Manager in shift in:


* Reviewing and appraising schedules,


* Immediately informed of any issues, potential and/or confirmed disruptions to the schedule,


* Making decisions to optimise the operations and maintain performance; and


* Informing all concerned parties and management of network events. 


* Assisting in every aspect in shift to allow Duty Manager making final decision on all areas of ambiguity (except technical).


* Managing ULD control function in AP region

Main responsibilities will include:


* Act as 24/7 first point of contact for all questions relating to the air network operations in routine mode and  as well as in case of changes/failures in the air network / systems and to draw-up ad-hoc contingency solutions


* Inform the stations’ NCG Management and their team about the network and airline daily status


* Communicate clearly and decisively with Network staff for alterations in pre-planned operation


* Maintain the integrity of the air network schedules by ensuring all published data (block times, linehaul timings, capacity assigned) is accurate


* Manage AP Heavyweight requests for review and approval on Network Routing


* Perform daily network capacity and optimization tasks within 24 hours from operations to ensure 100% uplift as planned through maximised network aircraft and minimal commercial air linehaul (CAL) usage


* Prepare and distribute “Night Performance Report” to Senior Operations Management


* Validate new route schedule plans with Network Optimization team


* Advise and validate any deviation from seasonal ...