Technical Consultant - CRM

As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better.

Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life.

Elanco's promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.

Company Overview

As a leading global animal health company, Elanco (NYSE: ELAN)  delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better.

Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life.

Elanco's promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.

Position Description

Historically, the role of IT has been to provide a reliable ecosystem to run the business, drive efficiencies and reduce costs.

These areas remain integral, however, driven by the quickening pace of innovation, IT

must evolve, proactively partnering with the business to enable new types of customer engagement and value opportunities.

At Elanco, IT Digital Product Delivery – Commercial  team brings an adaptive set of skills spanning key strategic areas for the company and charged with converting identified business opportunities into effective digital product features and maximize value we provide to our customers.

A successful Veeva CRM Technical Consultant is a highly motivated individual, passionate about developing solutions, with deep knowledge Salesforce & Veeva tech stack and modern delivery practices.

This role closely partners with CRM tech lead, architect, product owner and rest of development team.

A strong combination of being able to translate business requirements into technical solutions and technical configuration, customization, development abilities will be essential to the success of this role.

Responsibilities

The job responsibilities follows:



* Work as part of a high-performing agile delivery team


* Deliver product increments (by leveraging configuration, customization, development through Flows, APEX, SOQL, LWC) aligned with business prioritization


* Collaborate with team to provide regular system maintenance activities, monitor system health.

Drive optimization, automation where possible


* Help curating Knowledge Documents post solution delivery to continuously upskill delivery and support teams


* Execute against broader technical needs where required (e.g.

deployments, service troubleshooting and support consulting).

Basic Qualifications:  Must Haves

Basic qualifications include:
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