VP, Patient Admissions Operations

PURPOSE AND SCOPE:

Supports FMCNA's mission, vision, core values and customer service philosophy.  Adheres to the FMCNA Compliance Program, including following all regulatory and company policy requirements.

Establishes and drives strategy and direction of the Patient Admissions Services Office (PAS) providing overall direction and leadership to PAS Management Team to ensure the successful implementation of initiatives and programs to support the patient admissions process.  Partners with the senior management team to establish and execute strategic plans, long-range objectives and policies for the Patient Admission Services Office ensuring alignment with the company goals pertaining to standardization, consistency and efficiency, and growth.

Provides direction to the PAS Senior Directors regarding facilitating the growth of the dialysis business by promoting and marketing the services provided and ensuring appropriate local placement services.  Designs and develops policies and procedures for call center and admissions staff providing general oversight for the implementation to ensure consistency in application and compliance with all pertinent company, local, state and federal regulations and requirements.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:


* Utilizes in-depth knowledge and understanding of the business and the patient admissions function to define and set the strategic direction and development of a business plan for the patient admissions program to support operations and achieve growth.   Collaborates with the Senior Directors to implement corporate PAS initiatives locally and to align each local PAS business plan and program objectives with those of company.

Ensures and facilitates the appropriate communication to executives and management to support the successful implementation of initiatives and programs to address local business needs.


* Provides general direction and oversight of patient admissions call center operations nationally pertaining to the planning, design, measurement, and assessment of admissions services for Fresenius Medical Services to ensure standardization of practices and processes, consistency in application and implementation, and eliminate variability. 


* Supervises, directs and develops the Senior PAS Directors providing guidance, advice, subject matter expertise and support as needed. 


* Contributes to the improvement of outcomes and efficiencies by ensuring the PAS management team is properly trained and motivated towards meeting related goals and objectives.


* Provides counseling, support, and encouragement regarding professional growth as appropriate.  


* Ensures all department staff members are in full compliance with all policies through constant and consistent reinforcement as well as documented observation.


* Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process, counseling and working with t...