Patient Financial Representative

Patient Financial Representative

Are you looking for an organization where you can grow while making a positive impact on people's lives? At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential.

Our core values are the foundation of who we are:


* People First mindset where we honor our colleagues and patients


* Striving for Excellence in our work each day


* Can Do approach where we roll up our sleeves in response to opportunities and challenges

In addition to a rewarding career, as a full-time employee, you will have access to the following employer/employee paid benefits:

Full Time:


* Medical, Dental, Vision


* Robust earned paid time off program (PTO)


* 401k match


* Various Life Insurance Options


* Short- and Long-Term Disability (Not applicable for school-based employees)


* Federal Loan Forgiveness Program (available on eligible on roles)


* HealthJoy - no cost medical and mental health online resources available Day 1 (coverage extends to family members living in the same household)


* Tuition & Professional Development Assistance

If you value the people around you, strive to be the best version of yourself and have a can do mindset, then Signature Health could be the best place for your next career.

Read below on how you can make a difference in our community and apply today!

SCOPE OF ROLE

Reporting to the Supervisor, Patient Financial Services, the Patient Financial Representative helps patients resolve the patient responsibility portion of medical bills.

You will be relied on to create a welcoming, professional and efficient experience for patients.

The Patient Financial Representative will be successful in their role by creating an outstanding patient service experience by providing account resolution during in person and telephone encounters.

HOW YOU’LL SUCCEED:


* Educate patients on the phone, in writing or in person regarding the billing process, insurance, and their financial obligation regarding payments, co-insurances, and co-pays.


* Accurately complete patient registration and cash collection during in person and telephone patient interviews to obtain demographic, insurance, medical and financial information.


* Review the explanation of benefits to determine insurance coverage, ensure all insurance coverage has been submitted.


* Enroll and educate patients in financial assistance programs such as grants, sliding scale and self-pay options.

This includes new patients and current patients with balances.


* Make payment arrangements for patients; process adjustments as necessary.


* Function as an outstanding subject matter expert.


* Comply with all agency policies and procedures.


* Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.


* May be ...