Sales Support - Parts Distribution
Why Join Altec?
Altec is an industry leader, whose primary products include Aerial Devices, Digger Derricks, Chippers, Cranes, and Specialty Equipment -- Made in America.
In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 40+ service centers and an extensive network of mobile service technicians.
This critical position is responsible for providing excellent customer support and satisfaction within the Service Support area of Parts; responds to customer inquiries and resolves customer issues.
Why Altec?
* Use the skills from your bachelor's program to provide high levels of customer service in a parts environment
* Settle in with a Secure Essential Industry (supporting Utilities, Tree Care, & Telecom)
* Maintain Career Focus, with growth & development encouraged within Altec
* Exercise autonomy within a solid support structure
* This position provides great experience that is prized and marketable within the Altec Organization
* Set Schedules with no mandatory Weekends
* Career Ladder with advancement opportunities
* Team atmosphere with excellent support from peers
* Competitive base with bonus potential
* Comprehensive Benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, and paid vacation
* Values that include Enjoyment of Work and Family
Education, Experience, and Skills Required:
* Bachelor's Degree (preferred) and
* One year of experience in an industry-related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function.
* Or High School Diploma or GED required and three years of related experience
Also,
* Experience in an Administrative Support role preferred
* Must have demonstrated experience of providing high volume levels of customer support
* Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
* Demonstrated Problem Solving Skills
* Strong attention to detail
* Solid team player with a collaborative nature
* Ability to multitask and handle multiple transactions
* Ability to work effectively in a fast-paced environment
Responsibilities
Altec Parts Distribution
* Conducts parts order entry, form entry as directed per established standards.
* Determines correct billing requirements to fulfill requests accurately and timely.
* Researches parts accurately and consistently per established standards.
* Reconciles requests for parts order follow up and escalates as required.
* Conducts required parts research through applicable Parts Pages, Bills of Materials, Installed Base and related locations per established standards under the direction of Supervision.
* Acts as Customer Champion by providing dedicate...
- Rate: Not Specified
- Location: St Joseph, US-MO
- Type: Permanent
- Industry: Finance
- Recruiter: Altec, Inc.
- Contact: Not Specified
- Email: to view click here
- Reference: 31206
- Posted: 2024-04-25 08:42:49 -
- View all Jobs from Altec, Inc.
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