Membership Sales Manager

Summary Objective: $200 Sign-On Bonus

The Membership Manager is responsible for retaining current members and producing consistent monthly sales of new memberships to surpass all goals and expectations.

Membership Managers must display, have knowledge of and participate in company services, programs, and products and must be knowledgeable of current industry trends and competitors.

Membership Managers also should be prepared to serve as Manager on Duty when a GM or AGM is not on site and they may be responsible for overseeing a department in their home club.

Essential Functions:


* Deliver the ultimate fitness experience to every member, every time


* Recruit and retain new club members


* Attain membership sales and revenue goals


* Recruit, hire, mentor, discipline, and manage staff in any assigned department


* Create and manage monthly or weekly schedule for assigned department


* Implement all department standard operating procedures


* Meet, greet, and work the floor during select times


* Serve as Manager on Duty as assigned

 Job Responsibilities:


* Respond to membership inquiries and schedule appointments daily


* Acquire point of sale referrals from every new member


* Conduct tours for scheduled appointments and prospects


* Complete all membership paperwork and daily reports in an accurate and timely manner


* Generate leads through in-club marketing and businesses within the community


* Send thank-you notes and guest passes to new members within 48 hours of joining


* Enter new members in appropriate tracking system and schedule Smart Starts or other integration programs


* Track leads, appointments, and prospect interests in appropriate systems


* Market club to organizations and corporations


* Serve as Manager on Duty as assigned


* Attend all required meetings and trainings


* Participate in continuing education to boost personal performance


* Respond to all member questions or concerns within 48 hours


* Coordinate staff meetings for assigned department on a regular basis


* Communicate club activities and procedures to assigned department staff


* Track all point-of-sale interactions with members for successful completion


* Create employee schedules and track time and attendance of all employees within assigned department


* Verify and approve department payroll bi-monthly for assigned department


* Review and manage assigned department expenses and oversee budget compliance


* Maintain personnel files for all assigned department staff


* Track inventory, order and restock items, and optimize inventory systems


* Promote sale of pro shop items, drinks, and supplements


* Oversee and coordinate assigned department tasks including but not limited to vendor scheduling, charity donations, deposits, member giveaways, lost and found, vending machine requests, and additional tasks delegated by the Gener...