Business Analyst

Description & Requirements

Maximus is looking to fill a Part-Time Business Analyst position.

A Business Analyst will actively engage in meeting planning, legislative monitoring, customer service metric tracking, stakeholder relationship development, enhancement of customer awareness regarding external communications to individuals with disabilities, effective web accessibility, identification of process improvements and IT system requirements, and assist in the development of comprehensive project reports as needed.

Essential Duties and Responsibilities:
- Deliver results after thorough research of functional needs by collaborating and communicating with various stakeholders, both internal and external to the company.
- Apply strong analytical reasoning to understand end user's requirements and transforms them into operational application.
- Acquire deep knowledge of working systems and bring efficient and effective changes for better performance.
- Participate in the administration of project and program contract activities.
- Extract, analyze, and report data to support program activity and assist in management decision making.
- Audit, evaluate, track, and report program implementation and project activity for Quality Assurance and contract compliance purposes.
- Plan, implement and maintain program and contractual changes.
- Work closely with operations and systems staff to define requirements, test criteria, and success factors.
- Perform other duties as assigned by management.

- Assist with meeting planning to include development of agenda, development of presentations, minutes.

- Monitor legislative mandates that impact CMS health insurance programs (Medicare, Medicaid, Marketplace) and the disability community.

- Assist in tracking customer service metrics related to new services requests, issues, and complaints.

- Support the development of stakeholders relationships with the ability to enhance customer awareness of external communications to individuals with disabilities and awareness of effective web accessibility

- Support the identification of process improvements and IT system requirements.

- Assist with the develop of project reports (i.e., Year End Report, Quarterly Reports)

- Excellent organizational, written, and verbal communication skills

- Detail oriented

- Proficiency with Microsoft Suite

- Ability to ensure relevant information is adequate in content and identifying key points

Home Office Requirements:

- Reliable high-speed internet service

- Minimum 25 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

Minimum Requirements

Minimum Requirements:
- Bachelor's degree with 3+ years of experience.
- May have additional training or education in area of specialization.
- Develops solutions to a variety of problems of moderate scope & complexity.
- General application of concepts & principles.
- Contributes to the completion of organizational projects & goals.
- Freque...