培训经理 Training Manager
* Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Plan for the General Manager and Executive Committee for review
* 分析酒店整体的和各部门的培训需求,针对需求制定策略,用培训计划书的形式呈交给总经理和行政委员会审阅。
* Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
* 使自己了解洲际酒店集团人力资源和培训的规范,必要之处进行本地化处理。
* Ensure effective training programs are in place for the following:
* 确保在以下方面有效的执行培训计划:
* New Employee Orientation
* 新员工入职
* Train the Trainer
* 培训培训师
* Customer Service Training
* 宾客服务培训
* Technical job specific training (through certification of departmental standards and procedures)
* 技术性职位的专门培训(部门规范程序证书)
* Supervisory Skills Training
* 监督管理技能培训
* Management Development
* 管理层发展
* Fire, Life and Safety Training
* 消防和生命安全培训
* Selling Skills
* 销售技巧
* Employee retraining
* 员工再培训
* Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
* 监督每个部门培训业务计划的进展,确保实现培训目标。
* Maintains all hotel training records
* 保存酒店全部的培训记录。
* Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
* 建立培训图书馆,配备书籍,录像,记录和视听资料来协助培训师的培训计划以及员工的个人发展。
* Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
* 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划,确保培训课程方案的制定,以及培训的有效性。
* Attend departmental training session and critique performance
* 参加部门的培训课程,评估表现。
* Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly.
Eg: ESPS, Heartbeat, achievement of budget, etc
* 利用洲际酒店集团的基本测量标准监测培训计划的成果,并进行相应的修改。如员工融入调查及意向调查,宾客心语报告,预算完成情况等。
* Assist Department Trainers in preparing and conducting departmental training and assess accordingly
* 协助部门培训师准备和进行部门培训并进行评估。
* P...
- Rate: Not Specified
- Location: 上海, CN-31
- Type: Permanent
- Industry: Arts
- Recruiter: IHG
- Contact: Not Specified
- Email: to view click here
- Reference: 110023
- Posted: 2024-04-19 08:09:05 -
- View all Jobs from IHG
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