Technology Support III - Infrastructure Support

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Corporate Technology, Infrastructure Support team, you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities


* Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm


* Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability


* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools


* Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders


* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure


* Providing a 24 x 7 coverage for the backup Operation function which is the primary contact point for backup service incident, change and restore support activities.


* Providing effective data protection support including accurate problem identification, request documentation and customer/vendor dialogue.


* Engaging with customers and Infrastructure Platform teams via incident tickets, service request tools, emails, instant messaging and telephone.


* Partnering with backup engineering teams to drive resolution for customer requests.


* Hours - Wednesday through Saturday - 7:00am to 6:00pm

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Experience in observability and monitoring tools and techniques


* Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework


* 6+ years of relevant experience with Backup products - Netbackup / CommVault / Cohesity.


* Backup Operations in Netbackup / Commvault / Cohesity.


* Scripting (shell, Perl, python etc.

) to automate the backup service requirement.


* Typically 5+ years of experience in distributed storage environments OR 3+ years of experience in an associated technology (Server, Networks)


* AIX/Solaris/HPUX & Windows platform management experience


* IBM, Oracle automated tape library & Storage Tek silo problem management experience

Preferred qualifications, capabilities, and skills


* Experience ...