Field Service Technician

Position:           Field Service Technician
Department:     Service
Reports To:       Field Service Manager
Salary grade:    DOE
FLSA Status:     Full Time / Non-Exempt / Hourly
Location:          The Woodlands

Description

The Service Technician role is a territory assignment with a high degree of troubleshooting ability and is capable of handling the full array of products serviced by DOCUmation.

The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with DOCUmation services and products, thereby influencing the sales of our office equipment and print solutions.

 

Responsibilities


* Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction


* Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom/solution sharing


* Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers


* Analyze customer needs, recognize business opportunities, and influence sales volume growth


* Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional


* Complete all administrative aspects of the job on time and error-free


* Provide accurate feedback with call close information, parts usage reporting and customer meter readings


* Perform other activities that support DOCUmation and our service organization

           

Experience & Required Skills                                                                                                         


* 5+ years at an Associate or Entry Level Technician position preferred


* Experience working on Ricoh, Konica-Minolta Copiers/Printers preferred


* Technical knowledge/skills


* Analysis (problem identification)


* Attention to Detail


* Customer service orientation


* Business skills


* Communications – verbal and written


* Planning and organizing, (work management)


* Teamwork (cooperation)


* Work standards (concern for quality)


* Follow-up

 

Education & Certification


* Minimum: High School Diploma or GED; AA Degree or equivalent technical training


* Experience working on Ricoh, Konica-Minolta Copiers/Printers preferred


* A+ / N+ Certification desired


* 1-2 Manufacture Training Classes


* PA Rating / exceeds requirements

Physical Requirements


* Ability to occasionally stand, stoop, bend, and kneel


* Manual dexterity to use hands and fingers to handle, control computer and ...