Customer Success Architect

About Tricentis:

With the industry’s #1 Continuous Testing platform, Tricentis is recognized for reinventing software testing for DevOps.

Through agile test management and advanced test automation optimized to support 150+ technologies, we provide automated insight into the business risks of your software releases—transforming testing from a roadblock to a catalyst for innovation.

The result is accelerated software delivery speed, improved cost efficiency, and reduced business risk.

Tricentis is the only vendor to achieve “leader” status in all three top analyst reports (i.e., the “Triple Crown.”) This honor is based on our technical leadership, innovation, and a Global 2000 customer base of 1500+ companies.

About the role:

The Customer Success Architect plays a key role in driving overall customer goals.

This role will focus on customers in the EMEA region who own products from across our portfolio.

Responsibilities:


* Responsible for the technical analysis and processing of inquiries from customers.


* Quickly identify root cause of problems and recommend appropriate course of action or strategy, which may include cross-departmental functions.


* Gain understanding of business value and all technical aspects of Tricentis products to be able to assist the Customer Success team via remote sessions with clients.


* Responsible for serving as the Project Manager for onboarding new customers to their software in the Virtual Engagement segment.  Establishing a positive relationship with the customer and ensuring timely product adoption.


* Deliver product value presentations, field technical questions, and give product demonstrations.


* Track activity and customer milestone achievement in Gainsight (CRM).

Qualifications:


* Bachelor’s degree in computer science and 5+ years professional experience in the IT/DevOps testing industry


* Experience with Tricentis solutions or comparable test automation software a plus


* Demonstrate strong knowledge of the software delivery lifecycle and QA testing


* Experience in software quality assurance and testing a plus


* Strong problem-solving abilities


* Exceptional ability to communicate and foster positive business relationships at the enterprise level


* Accountability, personal organization, and prioritization are essential


* Self-motivated, proactive team player with innovative ideas, diplomacy and tact


* Poised under pressure, thrives in a multi-tasking environment and can adjust priorities as needed


* Experience in customer success or equivalent history is a plus


* Ability to fluently discuss our products and technical strategy in English

Tricentis Core Values: 

Knowing what we need to achieve and how to achieve it is important.

Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.


* Demonstrate Self-Awareness: Own you...