Administrative Assistant, Housekeeping - Regent Santa Monica Beach Opening 2024

About Us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas.

The resort will set a new standard for modern upper luxury. 

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence.

The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center.

Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

The Administrative Assistant, Housekeeping plays a pivotal role in ensuring the smooth and efficient administrative operations of the housekeeping department at Regent Santa Monica Beach.

This position involves coordinating tasks, facilitating communication, and overseeing various administrative responsibilities to maintain the highest standards of cleanliness and service.

A little bit about your day:

Reporting to the Director of Housekeeping, every day is different, but you will mostly:


* Promote Regent’s service philosophy and style through our people attributes.


* Maintain impeccable personal grooming standards to uphold the property style.


* Complete the Coordinator’s checklist and hand it to the housekeeping manager.


* Generate opera, and KYC reports essential for creating housekeeping assignments and tasks.


* Assign housekeeping checklists and tasks.


* Review out-of-order and out-of-service room reports and follow up on status accordingly.


* Complete next-day housekeeping schedule and adjust staffing according to occupancy levels.


* Communicate and follow up with the laundry department on special requests and guest priorities. 


* Follow up with overnight attendants on shift information.


* Prepare all housekeeping logs and sign-out sheets with accurate dates and ensure colleagues fill them out correctly.

 


* Communicate with the front desk on any room discrepancies and pending departures.


* Ensure all arrivals have been assigned and follow up with room attendants on the status of the rooms. 


* Follow up on guest requests through the KYC system and ensure calls are completed promptly within 10 minutes.

 


* Assign rooms for deep cleaning, shampooing, and special projects.

Log service dates on housekeeping office boards.


* Prioritize the cleaning of arrivals, queue rooms, and VIPs in the KYC system for room attendants.


* Manage rooms on Do Not Disturb status and follow up with guests accordingly. 


* Notify and log rooms with do-not-disturb on doorbell for 24 hours and notify security.


* Enter all engineering requests in the KYC system and follow up ...