IT Analyst (SiteOps)

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

The SiteOps team serves the Elanco manufacturing and research and development sites in the North American region.

This role is based at the Winslow Manufacturing facility providing IT support primarily for Winslow with occasional support for other manufacturing and warehousing facilities.

The SiteOps team member in this role will closely support our OT (Operational Technology) customers in these locations and will need to be able to work across the IT/OT boundaries.

The SiteOps IT Analyst must establish close relationships with key business customers to identify business needs and then deploy and support the appropriate information systems to meet those needs.

Solutions might be globally developed/supported applications or locally deployed/supported applications including COTS packages, site-specific solutions, and custom developed applications.

For global applications, the Analyst will provide local support including day-to-day break-fix support, serve as a communications conduit to the global team, provide local validation, and manage deployment and ongoing releases to the site.

For local applications - complete life cycle ownership will be expected including development or vendor management for contracted or COTS solutions, validation, break-fix, and release management.

The Analyst must develop deep technical experience with assigned technologies and applications.

Functions, Duties, Tasks:


* In-depth knowledge of site business processes and how they interact with IT systems.


* Advise and influence business areas during requirements gathering to ensure decisions lead to a solution that represents business needs.


* Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.


* Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.


* Prepare ...