Vocational Rehabilitation Adviser

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Remploy Ltd.

a subsidiary of Maximus UK, delivers the Access to Work Mental Health Support Service (MHSS) on behalf of the Department of Work and Pensions (DWP).

MHSS is designed to provide non-clinical mental health support, assisting customers in becoming better equipped at managing mental health concerns, and sustaining in employment.

We do this by providing practical workplace coping strategies and employer engagement.

The role of Vocational Rehabilitation Adviser (VRA) is to support customers on the on the Access to Work Mental Health Support Service contract (MHSS) within the Remploy Vocational Rehabilitation team.

MHSS customers are provided with a 9 month support period.

As a Vocational Rehabilitation Adviser (VRA) you will provide the final 3 months of customer support.

You will follow efficient internal processes and use effective resources to provide "light-touch" remote based support, to ensure customers sustain in employment as they progress through the final 3 months of their support journey.

This will support the contract in commercial aspects for the business, and compliance with Service Level Agreements for the contract commissioner (Department of Work and Pensions/Access to Work).



* Responsible for managing a caseload of customers who are in the final 3 months of their support journey.


* Responsible for supporting customers sustaining employment as they progress through the final 3 months of support.


* Provide "light touch" remote support to customers.

Provide practical support and advice to promote good mental health, which in turn will help the customer sustain in employment.


* Provide excellent customer service to customers, to successfully keep them engaged with the service during the final stages of support.


* Complete exit meetings with customers and prepare written exit reports.


* Report writing standards are expected to be professional and meet contract quality standards.


* To maintain up to date and professional case notes and records within the case management system.


* Effectively follow internal processes, designed to support contract compliance relating to contract performance and commercial revenue.


* Autonomy to plan and prepare your workload to ensure key contract Service Level Agreements and deadlines are achieved.

The ability to time manage and prioritise workload to meet deadlines and targets is of upmost importance.


* On occasions, be prepared to handle complex customer calls, which may relate to a customer's m...