Product Support Engineer

Are you a current Elekta employee?  

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don´t just build technology.

We build hope.

We are looking for a Product Support Engineer to join our team!

 

Preferred location:  Sunnyvale, CA; Henderson; NV; Crawley, UK; Sao Paulo, BR Office Based (Hybrid)

 

What you’ll do at Elekta:

The Product Support Engineer must have extensive technical expertise with all Elekta SW product such as, MOSAIQ, OIS, workflow products, and MONACO including the ability to perform installations, upgrades and resolve complex/technically demanding issues escalated by the regional support teams.

The Product Support Engineer will be the technical liaison between the Global Product Organization (GPO) and the Regions for supporting the rollout of new releases of SW releases.

This individual will partner with VPR, Product Management, Program Management, Engineering, Verification, Validation and other business areas in order to ensure quality software products are delivered to our customers through the regions.

 

This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations.

It also warrants the undivided support of projects, programs, and policies established by the company, and promoting these to other employees.

Responsibilities:


* Responsible for providing regional support teams with assistance on technical service issues and handing escalated technical issues per established policies and procedures.  Primary point of contact for T4 case escalations.


* Proactively investigate and resolve technical issues that impede the installation, support, and/or use of Elekta Software products (core products as well as third-party equipment), and effectively communicate resolution to Elekta regional software support teams and customers.


* Conduct technical training to regional software support teams on new products and releases.


* Accelerate quality software releases to the market


* Support BL Clinical team for market introductions to the regions.


* Interpretation and analyses of product telemetry to drive design improvements.


* Be the voice of the customer (internal and external) into the development process by providing requirements for installability, upgradability, and serviceability.


* Quality documentation and delivery of all deliverables included within the project lifecycle


* Management of project scope using appropriate change management processes


* Management of project timelines, dependencies ...