Senior Survey Analyst

Description & Requirements

Maximus is currently looking for a Remote Senior Survey Analyst.

As a Senior Survey Analyst, you will play a crucial role in gathering, analyzing, and interpreting survey data to drive actionable insights.

Your expertise will contribute to strategic decision-making within our organization.

You'll collaborate with cross-functional teams, communicate findings, and ensure accurate reporting.

If you're passionate about data, communication, and making an impact, this role is for you!

Essential Duties and Responsibilities:

- Experience and ability to lead, train and mentor peers in a similar role.

- Incident Management, data capture and communication.

- Project Manage internal engagements and related activities.

- Maintain knowledge and documentation of operational and system processes.

- Perform cost/benefit analyses on potential changes to existing processes.

- Participate in the administration of project and program contract activities, including preparation for internal and external meetings.

- Collaborate with internal and external teams to define problems and implement solutions.

- Create, review, and present program documents, business and software specifications, process flows, and test cases.

- Document complex program and system needs for both technical and non-technical audiences.

- Assist in the analysis of data and the specification of report packages for internal and external audiences.

- Work closely with other departments to optimize operational activities.

- Support leadership and product owner and stakeholders on project priorities.

- Perform other duties as may be assigned by management.

Survey Facilitation and Analysis:

o Coordinate Survey Projects: Take the lead in managing survey initiatives across diverse areas, including but not limited to Medicare, Marketplace, and Web Chat

o Gather, prepare, analyze, and communicate trends and compare from survey data with operational activity to provide customer insights.

o Utilize tools like Survey Monkey, Power BI and SQL to extract meaningful insights.

Industry Research and Insights:

• Conduct industry research using CCO Analytics survey data sources.

• Translate data into actionable strategies for the CCO and CMS (Centers for Medicare & Medicaid Services).

• Collaboration and Tool Development:

o Collaborate with fellow analysts and CCO partners to create data collection tools.

o Provide expertise and insights to enhance data-driven decision-making.

Effective Communication:

• Advise management on leveraging communication materials to achieve business objectives.

• Develop, generate, and deliver reports that convey survey findings clearly and concisely.

Project Management:

• Manage project schedules, ensuring timely completion of deliverables.

• Evaluate reporting needs and provide necessary reports for operations.

• Maintain accuracy and compliance with contract and project requirements.

Stakeholder Engagement:
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