Senior Survey Analyst
Description & Requirements
Maximus is currently looking for a Remote Senior Survey Analyst.
As a Senior Survey Analyst, you will play a crucial role in gathering, analyzing, and interpreting survey data to drive actionable insights.
Your expertise will contribute to strategic decision-making within our organization.
You'll collaborate with cross-functional teams, communicate findings, and ensure accurate reporting.
If you're passionate about data, communication, and making an impact, this role is for you!
Essential Duties and Responsibilities:
- Experience and ability to lead, train and mentor peers in a similar role.
- Incident Management, data capture and communication.
- Project Manage internal engagements and related activities.
- Maintain knowledge and documentation of operational and system processes.
- Perform cost/benefit analyses on potential changes to existing processes.
- Participate in the administration of project and program contract activities, including preparation for internal and external meetings.
- Collaborate with internal and external teams to define problems and implement solutions.
- Create, review, and present program documents, business and software specifications, process flows, and test cases.
- Document complex program and system needs for both technical and non-technical audiences.
- Assist in the analysis of data and the specification of report packages for internal and external audiences.
- Work closely with other departments to optimize operational activities.
- Support leadership and product owner and stakeholders on project priorities.
- Perform other duties as may be assigned by management.
Survey Facilitation and Analysis:
o Coordinate Survey Projects: Take the lead in managing survey initiatives across diverse areas, including but not limited to Medicare, Marketplace, and Web Chat
o Gather, prepare, analyze, and communicate trends and compare from survey data with operational activity to provide customer insights.
o Utilize tools like Survey Monkey, Power BI and SQL to extract meaningful insights.
Industry Research and Insights:
• Conduct industry research using CCO Analytics survey data sources.
• Translate data into actionable strategies for the CCO and CMS (Centers for Medicare & Medicaid Services).
• Collaboration and Tool Development:
o Collaborate with fellow analysts and CCO partners to create data collection tools.
o Provide expertise and insights to enhance data-driven decision-making.
Effective Communication:
• Advise management on leveraging communication materials to achieve business objectives.
• Develop, generate, and deliver reports that convey survey findings clearly and concisely.
Project Management:
• Manage project schedules, ensuring timely completion of deliverables.
• Evaluate reporting needs and provide necessary reports for operations.
• Maintain accuracy and compliance with contract and project requirements.
Stakeholder Engagement:
...
- Rate: 64250
- Location: Jackson, US-MS
- Type: Permanent
- Industry: Finance
- Recruiter: Maximus
- Contact: Not Specified
- Email: to view click here
- Reference: 19834_MS_Jackson
- Posted: 2024-04-04 08:39:17 -
- View all Jobs from Maximus
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