Customer Service Representative
Marine Systems, Inc.
is hiring a Customer Service Representative / Counter Salesperson in our Channelview, TX location 77530
Responsibilities
* Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
* Ascertains and verifies credit rating of customer and applies to quotation or order.
* Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.
* Computes price, discount, and shipping charges as required.
* Initiates purchase requisitions.
* Informs purchasing of the need to satisfy orders that are on back order and/or that require special attention.
* Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
* Follows up on orders to ensure delivery by specified dates.
* Recommends type of packing or labeling needed on order.
* Resolves customer complaints within limits of authority.
* Enters ordered parts on sales orders and prints pick tickets for such parts.
* May require forklift training.
* Other duties as assigned.
Safety:
* Develop relationships with coworkers to better understand the processes and culture that affect safety.
* Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas.
* Thoroughly knowledgeable of Safe Work Policy.
Qualifications
Education/Experience:
* High School or better.
* Less than 3 years: In the field or related area
Job Requirements
* Ability to read technical manuals
* Ability to interpret exploded diagrams of mechanical assemblies
* Ability to troubleshoot and identify complex mechanical problems
* Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.
* Knowledge of Microsoft Office and Oracle
- Rate: 25
- Location: Channelview, US-TX
- Type: Permanent
- Industry: Other
- Recruiter: Channelview, TX
- Contact: Jennifer Dugruise
- Email: to view click here
- Reference: 2332
- Posted: 2024-04-04 08:26:35 -
- View all Jobs from Channelview, TX
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