Application Administration Team Lead

Location: Sioux Falls, South Dakota
Shift: Monday - Friday 8:00 a.m.

- 5:00 p.m.
Job Status: Full-Time
Company: PREMIER Bankcard

About The Role

Are you looking for the opportunity to utilize your ability in application administration? PREMIER Bankcard is looking for a friendly, outgoing individual to be responsible for managing and contributing to a team that ensures business applications are available and performing optimally for the organization.

Job Duties and Responsibilities



* Manage and contribute to the application team’s work responsibilities


* Performs daily monitoring of job movement through production applications


* Performs daily monitoring of application alerts and remediate issues


* Identify monitoring opportunities and coordinate the implementation


* Administer and support the various Premier application platforms, including SharePoint, MuleSoft, DevOps, Enterprise Scheduler, Data Governance Platform and custom-built applications 


* Identify when reported issues are global in nature and escalate


* Assist in application upgrades, vulnerability management, patching, and server migrations


* Creates and escalate issues through the Premier ticketing system


* Articulate to peers and leadership teams what impact existing production issues have to the business


* Will be included in an on-call rotation and occasional after-hours support


* Performs other projects or miscellaneous duties as requested or assigned


* Document and analyze problems, and publish maintenance schedule


* Identify gaps in existing support procedures and work instructions, then collaborate with others to fix them


* Maintain system documentation


* Coordinate with vendor support on all issues


* Fully responsible for problem management activities such as issue resolution and root cause analysis


* Provide application performance tuning


* Collaborate with hardware, OS, DBA technical teams to ensure proper integration of the environment


* Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments


* Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly

Skills and Qualifications



* Financial systems management


* Monitoring Tools via NOC (AppDynamics, PRTG, vRops)


* ITSM Application (Cherwell)


* Windows, Linux, SaaS & PaaS application administration


* Understanding of cloud computing platforms, such as AWS and Azure


* Understanding of network topology for troubleshooting applications


* Demonstrated technical background


* Ability to work under pressure with a high sense of urgency


* Ability to meet deadlines, to ensure jobs ship out on time


* Pro-active approach


* Typically requires 5+ years of related experience, prefer a minimum of 3 years of experience in supporting applicatio...