FRONT END/LEAD CLERK
Provide day-to-day support of all Front End department operations, policies, processes and procedures.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Minimum
* Willing to work mornings, afternoons, evenings, or nights as the work demands.
* Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
* Store retail experience with an emphasis on customer service and front-end operations.
* Ability to multi task and handle large workloads.
* Effective written and oral communication skills.
* Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
* Understanding of all key components of department operations (ie.
Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
* Past work record must exhibit a high level of integrity and dependability.
Desired
* Thorough experience in customer service and all phases of front-end operations.
* Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
* Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
* Ensure safe, effective and efficient customer service is provided throughout department.
* Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
* Provide training, support and follow up on all aspects of Key Retailing.
* Coach and train customer service manager and front end supervisors.
* Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
* Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
* Follow through on special assignments and perform any and all duties as assigned.
* Must be able to perform the essential functions of this position with or without reasonable accommodation.
- Rate: Not Specified
- Location: West Bend, US-WI
- Type: Permanent
- Industry: Finance
- Recruiter: The Kroger Co.
- Contact: Not Specified
- Email: to view click here
- Reference: 27331
- Posted: 2024-03-29 07:34:33 -
- View all Jobs from The Kroger Co.
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