Customer Account Coordinator

Your Job

Georgia-Pacific is seeking a Customer Account Coordinator to support our Mt.

Wolf and Bradford box plants.

This position acts as a primary liaison between our sales team, internal departments, and customers.

The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.

This position reports to the Customer Service Manager.

Location: This is an onsite role based at either our Mt.

Wolf or Bradford, PA plants, with the potential for future hybrid flexibility.

Schedule: Our CACs operate on a 8am-5pm schedule Monday-Friday, with flexibility as needed based on customer demand.

Our Team

GP Bradford and Mount Wolf are manufacturers of corrugated boxes and sheets.

We run 3 shifts Monday through Friday with approximately 100 employees in each facility.

The Customer Account Coordinator will work on a team with other CACs and will report to the Customer Service Manager.

We embrace a culture of humility, respect, and integrity.

We value people who are self-motivated, resourceful, contribution focused, and can learn to succeed and in a rapidly changing environment.

Our goal is to be the preferred partner for both our customers and our employees.

What You Will Do


* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied


* Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data


* Manage inventories for effective production review and planning


* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs and requirements


* Coordinate shipments of products with the shipping department


* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers


* Partner with the Commercial team to ensure GP is the preferred partner in the market for our customers


* Periodic customer visits to conduct business reviews or onboarding activities


* Create new items and manage new items through the production process


* Assist with accounts payable/receivable duties as needed


* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis

Who You Are (Basic Qualifications)


* 2+ years of Customer Account Management experience


* Comfortable using all Microsoft Office products


* Intermediate experience using Excel (creating and utilizing formulas and spreadsheets to track, calculate, and analyze data)


* Record-keeping management/documentation experience


* Experience working with cross-functional teams and vendors

What Will Put You Ahead


* Inventory management experience


* Experience coordinating shipments with logistics/shipping departments


* Experience in a manufacturing, indust...