Junior Account Executive

Junior Account Executives are responsible for maintaining and expanding relationships with existing clients.

Junior Account Executive will play a proactive role, encompassing a deep knowledge of a client’s organization and being in-tune with its short-term initiatives and long-term business goals.

This role works closely with members across the organization to ensure Ingenious Med’s commitment to outstanding products, customer service and company expansion.

ESSENTIAL DUTIES AND RESPONSIBILITIES 


* Meets assigned AR Collection Goal
+ Help AR team collect payments in a timely manner


* Establishes productive, professional relationships with key personnel in assigned territory


* Meets assigned targets for account retention and renewals


* Manage Support and Project Escalations within the organization for assigned clients


* Manage distribute, and track delivered content to all assigned clients including regulatory updates


* Works with various departments within the organization (tech support, implementations, account management) to ensure prospective and current clients’ needs are being met in a timely manner
+ Junior Account Executive will spend focused time with all facets of the business, including but not limited to; Professional Services, Support, and Product Development to grow skill set and knowledge of Healthcare IT Business


* Scheduling and conducting a regular cadence of Account Reviews and status conference calls with clients


* Maintaining high customer satisfaction ratings and ensuring renewal of assigned client accounts


* Remaining current on healthcare industry trends and regulatory issues and providing clients with a consultative analysis of solution available within Ingenious Med


* Responsible for maintaining accurate data in CRM, Salesforce


* Complies with the organization’s compliance program and policies including but not limited to timely completion of assigned compliance and other company training.

TRAVEL REQUIREMENTS


* 10-25%


* Fulltime Remote Position

KEY COMPETENCIES


* Polished presentation skills


* Comfortable leading client calls


* Consultative selling, and ability to problem solve on the fly


* Superior customer service skills.


* Friendly, cheerful, “can-do” demeanor.


* Excellent time and task management skills.


* Excellent written and oral communication skills.


* Excellent interpersonal skills.


* Ability to explain complex technical concepts in layman’s terms.


* Adaptable to shifting priorities and work effectively in a fast-paced environment.

QUALIFICATIONS


* Bachelors Degree, or equivalent experience


* Quick learner of CRM tools (Salesforce) or existing understanding


* Ready to Learn and understand Healthcare IT Business