Support Analyst
Support Analyst
Harris Local Government - Remote
Providing high quality, friendly and prompt phone support for a variety of local government software applications is the primary responsibility of this individual.
As a Software Support Analyst with Harris, this person will be part of a team dedicated to providing the best service possible to our customers in Alabama and Mississippi.
Core responsibilities of the position include, but are not limited to, the following:
* Technical phone support to customers
* Documentation of all customer communication through tickets within the Delta client management platform, Team Support.
* Diagnosing software issues / bugs, performing the appropriate fixes; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner.
* Installing and updating Delta product line applications, integrated 3rd party applications and operating system and/or database applications
* Learning, understanding, implementing and training on a variety of software applications
* Identification and communication of additional revenue streams/opportunities within the support arena
* Providing regular and timely status reports and progress of assigned work to the Manager of Support Services
* Regular participation in team meetings and additional training opportunities.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* 3-5 years customer service experience in a technical environment
* Experience working within or as a vendor for local government tax appraisal, assessment and collection groups
* Familiarity with using CRM Platforms to document all customer communication.
* History of use with Microsoft 365, Teams, and VOIP systems preferred
* Experience with IBM AS400/i-Series environment desired but not a requirement
* Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment.
* Excellent verbal and written communication skills
* Outstanding customer service and organizational skills
* Exceptional analytical, troubleshooting and problemSu solving skills
* Positive, results oriented mindset
* Ability to multi-task effectively and to consistently meet assigned deadlines
* Self-starter with ability to work well independently and in groups
* Ability to speak comfortably in front of a group
* A level of comfort appearing on camera for customer facing and internal team calls
Working Environment:
This job in a remote home office location.
While necessary equipment will be provided, a dedicated workspace within your location of choice is a requirement.
This role may occasionally com...
- Rate: 31.25
- Location: Montgomery, US-AL
- Type: Permanent
- Industry: Other
- Recruiter: Delta Computer Systems, Inc
- Contact: Not Specified
- Email: to view click here
- Reference: R0022217
- Posted: 2024-03-21 07:12:18 -
- View all Jobs from Delta Computer Systems, Inc
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