-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:45
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:44
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:44
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:43
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:43
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:42
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:41
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:41
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:40
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:40
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:39
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:38
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:38
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:37
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:36
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:36
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:35
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:35
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:34
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:33
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:33
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:32
-
The Specialist Health & Wellbeing Coach provides individually tailored diet, nutrition, and behaviour change advice to service users / participants (adults and/or children, young people, and families) to manage their weight and make sustainable changes to improve their overall health and wellbeing.
As a Specialist Health & Wellbeing Coach you will provide evidence-based dietary and behaviour change services via one-to-one and group-based service deliver and ensure operational safety of weight management group programmes.
As part of this you will support your caseload to implement experiments, track behaviours, utilise tech enabled support, make best use of resources, support each other, explore / use wider community provision and achieve their outcomes.
To provide medium and high need nutritional and behaviour change services for eligible participants, empowering children, families, and adults to manage their weight and lifestyle-behaviours effectively and support service users / participants in achieving their own self-identified health and wellbeing goals.
Depending on need participants will experience either virtual or face-to-face health coaching group delivery sessions in the community, including but not limited to:
* Supporting the recruitment of individuals to the interventions
* Support our triage and assessment process.
* Agenda setting with clients.
* Lifestyle behaviour change support to move more, achieve a healthy weight/diet.
* Problem solving with adaptability to individual context.
* Motivational interviewing
* Goal setting
* Signposting to other services if required (e.g., stop smoking, reduce alcohol consumption levels)
Delivery group weight management that is underpinned by behaviour change methodology and empowers service users / participants to manage their weight and lifestyle-behaviours effectively achieving their own self-identified health and wellbeing goals, ensuring information, advice and guidance is:
* Engaging
* Age-appropriate
* Informative
* Accurate
* Evidence-based
* Culturally relevant
* Fun
* Resourceful
* Transferable and applicable to attendees every-day life (experimentation)
* Holistic
* Supportive of wider lifestyle related healthy lifestyles and habits
To deliver services in line with quality standards, national guidance and within own competencies.
If a situation is beyond the skillset of the post-holder, then they should identify when further work with a client is inappropriate and escalate appropriately or signpost to other services (e.g.
tier 3 weight management).
Support with outreach community engagement work inclusive, but not limited to:
* Screening services (e.g., NHS Health Checks)
* Community and stakeholder events
* External meetings and networks
* Roadshows and pop-ups
Work in line with business and contract performance requirements including:
* Implementing Sta...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:31
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:31
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
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Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-03-21 08:35:30
