-
Description & Requirements
Maximus is looking for Remote Admin II Correspondence Agents.
The Correspondence Agent provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner.
In the event of high call volume, you will be required to assist with answering inbound calls regarding FSA Loan Servicing.
This is a Limited Service position.
This position is Temporary with an expected date of 7/31/2026.
Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments.
- Perform repetitive clerical steps.
- Perform clerical duties requiring general knowledge and the application of various work methods and procedures.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication in order to make appropriate determination on a variety of tasks.
- May support high call volume days by taking inbound borrower phone calls.
- May be required to complete and pass DRG call center customer service training.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations....
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-19 08:24:51
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Description & Requirements
Maximus is looking for Remote Admin II Correspondence Agents.
The Correspondence Agent provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner.
In the event of high call volume, you will be required to assist with answering inbound calls regarding FSA Loan Servicing.
This is a Limited Service position.
This position is Temporary with an expected date of 7/31/2026.
Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments.
- Perform repetitive clerical steps.
- Perform clerical duties requiring general knowledge and the application of various work methods and procedures.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication in order to make appropriate determination on a variety of tasks.
- May support high call volume days by taking inbound borrower phone calls.
- May be required to complete and pass DRG call center customer service training.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations....
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-11-19 08:24:51
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Description & Requirements
Maximus is looking for Remote Admin II Correspondence Agents.
The Correspondence Agent provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner.
In the event of high call volume, you will be required to assist with answering inbound calls regarding FSA Loan Servicing.
This is a Limited Service position.
This position is Temporary with an expected date of 7/31/2026.
Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments.
- Perform repetitive clerical steps.
- Perform clerical duties requiring general knowledge and the application of various work methods and procedures.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication in order to make appropriate determination on a variety of tasks.
- May support high call volume days by taking inbound borrower phone calls.
- May be required to complete and pass DRG call center customer service training.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations....
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2025-11-19 08:24:50
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Description & Requirements
Maximus is looking for Remote Admin II Correspondence Agents.
The Correspondence Agent provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner.
In the event of high call volume, you will be required to assist with answering inbound calls regarding FSA Loan Servicing.
This is a Limited Service position.
This position is Temporary with an expected date of 7/31/2026.
Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments.
- Perform repetitive clerical steps.
- Perform clerical duties requiring general knowledge and the application of various work methods and procedures.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication in order to make appropriate determination on a variety of tasks.
- May support high call volume days by taking inbound borrower phone calls.
- May be required to complete and pass DRG call center customer service training.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations....
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-11-19 08:24:49
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Description & Requirements
Maximus is looking for Remote Admin II Correspondence Agents.
The Correspondence Agent provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner.
In the event of high call volume, you will be required to assist with answering inbound calls regarding FSA Loan Servicing.
This is a Limited Service position.
This position is Temporary with an expected date of 7/31/2026.
Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments.
- Perform repetitive clerical steps.
- Perform clerical duties requiring general knowledge and the application of various work methods and procedures.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication in order to make appropriate determination on a variety of tasks.
- May support high call volume days by taking inbound borrower phone calls.
- May be required to complete and pass DRG call center customer service training.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations....
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-11-19 08:24:48
-
Description & Requirements
Maximus is looking for Remote Admin II Correspondence Agents.
The Correspondence Agent provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner.
In the event of high call volume, you will be required to assist with answering inbound calls regarding FSA Loan Servicing.
This is a Limited Service position.
This position is Temporary with an expected date of 7/31/2026.
Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments.
- Perform repetitive clerical steps.
- Perform clerical duties requiring general knowledge and the application of various work methods and procedures.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication in order to make appropriate determination on a variety of tasks.
- May support high call volume days by taking inbound borrower phone calls.
- May be required to complete and pass DRG call center customer service training.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations....
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-11-19 08:24:47
-
Description & Requirements
Maximus is looking for Remote Admin II Correspondence Agents.
The Correspondence Agent provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner.
In the event of high call volume, you will be required to assist with answering inbound calls regarding FSA Loan Servicing.
This is a Limited Service position.
This position is Temporary with an expected date of 7/31/2026.
Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments.
- Perform repetitive clerical steps.
- Perform clerical duties requiring general knowledge and the application of various work methods and procedures.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication in order to make appropriate determination on a variety of tasks.
- May support high call volume days by taking inbound borrower phone calls.
- May be required to complete and pass DRG call center customer service training.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations....
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-11-19 08:24:45
-
Description & Requirements
Maximus is looking for Remote Admin II Correspondence Agents.
The Correspondence Agent provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner.
In the event of high call volume, you will be required to assist with answering inbound calls regarding FSA Loan Servicing.
This is a Limited Service position.
This position is Temporary with an expected date of 7/31/2026.
Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments.
- Perform repetitive clerical steps.
- Perform clerical duties requiring general knowledge and the application of various work methods and procedures.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication in order to make appropriate determination on a variety of tasks.
- May support high call volume days by taking inbound borrower phone calls.
- May be required to complete and pass DRG call center customer service training.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations....
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-19 08:24:44
-
Description & Requirements
Maximus is looking for Remote Admin II Correspondence Agents.
The Correspondence Agent provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner.
In the event of high call volume, you will be required to assist with answering inbound calls regarding FSA Loan Servicing.
This is a Limited Service position.
This position is Temporary with an expected date of 7/31/2026.
Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments.
- Perform repetitive clerical steps.
- Perform clerical duties requiring general knowledge and the application of various work methods and procedures.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication in order to make appropriate determination on a variety of tasks.
- May support high call volume days by taking inbound borrower phone calls.
- May be required to complete and pass DRG call center customer service training.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations....
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-19 08:24:42
-
Description & Requirements
Maximus is looking for Remote Admin II Correspondence Agents.
The Correspondence Agent provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner.
In the event of high call volume, you will be required to assist with answering inbound calls regarding FSA Loan Servicing.
This is a Limited Service position.
This position is Temporary with an expected date of 7/31/2026.
Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments.
- Perform repetitive clerical steps.
- Perform clerical duties requiring general knowledge and the application of various work methods and procedures.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication in order to make appropriate determination on a variety of tasks.
- May support high call volume days by taking inbound borrower phone calls.
- May be required to complete and pass DRG call center customer service training.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations....
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-11-19 08:24:41
-
Description & Requirements
Maximus is looking for Remote Admin II Correspondence Agents.
The Correspondence Agent provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner.
In the event of high call volume, you will be required to assist with answering inbound calls regarding FSA Loan Servicing.
This is a Limited Service position.
This position is Temporary with an expected date of 7/31/2026.
Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments.
- Perform repetitive clerical steps.
- Perform clerical duties requiring general knowledge and the application of various work methods and procedures.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication in order to make appropriate determination on a variety of tasks.
- May support high call volume days by taking inbound borrower phone calls.
- May be required to complete and pass DRG call center customer service training.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations....
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-11-19 08:24:40
-
Description & Requirements
Maximus is looking for Remote Admin II Correspondence Agents.
The Correspondence Agent provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner.
In the event of high call volume, you will be required to assist with answering inbound calls regarding FSA Loan Servicing.
This is a Limited Service position.
This position is Temporary with an expected date of 7/31/2026.
Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments.
- Perform repetitive clerical steps.
- Perform clerical duties requiring general knowledge and the application of various work methods and procedures.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication in order to make appropriate determination on a variety of tasks.
- May support high call volume days by taking inbound borrower phone calls.
- May be required to complete and pass DRG call center customer service training.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations....
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-11-19 08:24:39
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Position Summary:
Perform all in-store Human Resources functions related to - talent development, total rewards administration, associate engagement, associate relations, and workforce planning.
Provide overall store leadership on a limited, as-needed basis.
Role model and demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety of others.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page !
Desired Previous Job Experience:
* Associate or Bachelors Degree
* Retail Supervisory Experience
* Experience in strategically projecting hiring needs in each department
* Strong Human Resources Knowledge
* Strong knowledge of state and federal labor laws
Minimum Position Qualifications:
* High School Diploma or GED required.
* Previous experience in Human Resources related activities
* Intermediate proficiency of Microso...
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Type: Permanent Location: Mount Vernon, US-IL
Salary / Rate: Not Specified
Posted: 2025-11-19 08:24:35
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Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! MINIMUM
* High School Diploma or GED
* Must be 18 years of age
* Ability to handle confidential information
DESIRED
* Any previous comparable experience
* Any experience with customer service, including registries, phone, and cashier
* Any experience with inventory control in a retail environment
* Comply with local, state and federal regulations; report all illegal activity, includ...
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Type: Permanent Location: Acworth, US-GA
Salary / Rate: Not Specified
Posted: 2025-11-19 08:24:29
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Description & Requirements
Maximus is seeking a Registered Nurse, Clinical Assessor to join our growing team.
As a Nurse Assessor, you will conduct person-centered assessments in accordance with contract directives, company processes, and contract requirements.
You'll evaluate individuals in their homes, group homes, and care facilities to determine Long Term Care needs and appropriate placement options.
This position requires the ability to commute within and cover Androscoggin County.
About the program: Maximus has been contracted to partner with the State of Maine's Department of Health and Human Services, through the Office of Aging and Disability (OADS), as manager of its Statewide Assessing Services.
This single Assessing Services Agency (ASA) Program will encompass a series of programs, including Long Term Care (LTC), ABI, ORC, ICF/IDD, GPU.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation - Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Responsible for completing medical and/or behavioral health assessments within contract requirements
- Conducts on-site, video call and/or telephonic assessments to determine an individual's needs for services and supports, eligibility, level of care or related outcome
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Travel may be required based on program contract requirements
- Performs other related duties as assigned.
Minimum Requirements
- Current Registered Nurse (RN) license valid in the state of practice is required
- High School Degree or equivalent r...
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Type: Permanent Location: Lewiston, US-ME
Salary / Rate: Not Specified
Posted: 2025-11-19 08:22:27
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Description & Requirements
Maximus is currently recruiting for a Customer Service Agent to support our Centers for Disease Control (CDC) program.
The Customer Service Agent is responsible for the efficient and accurate routing of inbound calls and messages, recording of emergency information, and supplying basic requested information through standard verbal responses or transferring calls to appropriate automated voice bulletin boards.
* Must pass an NACI background check
* Anticipated start date: January 5, 2026
* Part-time (20 hours per week), 1:00pm - 5:00pm Monday - Friday
* This is a hybrid remote position
* Must be able to work on site for the (2) week training course
* Must be able to work on site (3) days per week with remote (WFH) available (2) days per week, after the initial onsite training
Location:
Centers for Disease Control (CDC)
Main Campus
1600 Clifton Rd
Atlanta, GA 30333
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Transfer calls and messages to the appropriate party or automated voice bulletin board.
- Use standard verbal responses to supply basic information on medical subjects, public health issues, and employee information.
- Adhere to Privacy Act as it relates to the confidentiality of information received.
- Provide accurate and knowledgeable responses to inbound telephone and message inquiries in a courteous and professional manner.
- Maintain a current understanding of the Program's standard operating procedures, processes and Program policies as provided during training.
- Follow established and documented policies and standard operating procedures such as filling out their own timesheets, adhering to privacy rules and responding to numerous phone inquiries.
- Respond to telephone inquiries within the set departmental staffing and time parameters.
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent required.
- At least 6 months of related customer service, call center, or service center experience.
- Preferred 1...
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Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2025-11-19 08:20:22
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Description & Requirements
Maximus is seeking a Senior Product Manager to join its Rosslyn, VA team.
The ideal candidate has deep expertise in on-prem, cloud, and hybrid infrastructure, with strong knowledge of enterprise systems, virtualization, and automation.
They excel at translating strategic goals into actionable roadmaps and will provide SETA support and Agile product management to the Government Product Manager.
This role is on-site, five days a week and requires an active TS/SCI security clearance.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS022, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
* Product Vision and Strategy: Define and execute product vision and roadmap for infrastructure services across hybrid environments, aligning with agency goals and user needs.
* SETA Support: Provide technical and strategic advisory support to the Government Product Manager, helping guide infrastructure decisions and execution.
* Agile Facilitation: Lead Agile ceremonies including sprint planning, reviews, and retrospectives, ensuring timely delivery of infrastructure features.
* Feature Prioritization: Prioritize infrastructure features and enhancements based on customer feedback, compliance requirements, and technical feasibility.
* Backlog and Sprint Management: Manage product backlogs and sprint planning, ensuring development teams focus on high-priority infrastructure capabilities.
* Cross-Functional Collaboration: Collaborate with cross-functional teams of engineers and architects to deliver high-impact infrastructure solutions using agile methodologies.
* Technical Oversight: Understand the functionality and interoperability of virtualization platforms, cloud services, and automation tools.
* Security Approval: Understand system security requirements and facilitate the security approval process for infrastructure components.
* Documentation and Reporting: Document infrastructure architecture decisions, product updates, and project statuses for leadership and compliance reviews.
* Contingency Planning: Assist the PMO leadership in contingency operations planning for infrastructure systems.
* Government Acceptance: Develop acceptance criteria and facilitate demos to ensure infrastructure solutions meet government expectations.
* Additional Duties: Perform other duties as assigned/requested by PMO leadership.
Job-Specific Minimum Requirements:
* Active TS/SCI Clearance
* Bachelor's degree in Computer Science, Information Systems, Business Management, or another related field
* 7+ years of experience in product management and/or project management, with a focus on infrastructure systems and software development lifecycles.
* Proven experience managing cross-functional teams and working with government stakeholders.
* Deep understanding of hybrid infrastructure architectures and cloud services (AWS, Azu...
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Type: Permanent Location: Arlington, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-19 08:20:19
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Description & Requirements
Maximus is looking for a Senior Product Manager to join its team in Arlington, VA.
As a Senior Product Manager, you will play a critical role in shaping and delivering products and services that enable users across the Services, Agencies, and Fourth Estate to securely communicate and collaborate.
Your responsibilities will span strategic vision, product development, stakeholder engagement, and technical execution.
This role is on-site, five days a week and requires an active TS/SCI security clearance.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS196, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
* Product Vision and Strategy: Develop and drive product vision, strategy, and roadmap for multiple products with a focus on customer and business impact, in alignment with the company's overall strategic goals.
* Cross-Functional Collaboration: Collaborate with cross-functional teams of developers and engineers to deliver high-quality products that meet customer needs and drive business value, using agile methodologies.
* Feature Prioritization: Define and prioritize product features and user stories based on customer feedback, market analysis, and business objectives, while balancing technical feasibility, resource constraints, and time-to-market considerations.
* Backlog and Sprint Management: Manage product backlogs and sprint planning, ensuring that development teams are working on the highest-priority features and that product increments are delivered on time and within budget.
* Stakeholder Engagement: Evangelize products internally and externally, building relationships with stakeholders, customers, and partners to gather feedback and ensure alignment with their needs and expectations.
* Performance Monitoring: Monitor product performance and metrics, leveraging data and analytics to identify opportunities for improvement and optimize the product's value proposition, user experience, and engagement.
* Technical Oversight: Understand the functionality and integration of Oracle database components, security controls, and identity management systems.
* Knowledge Coordination: Coordinate with internal agencies and external communities to identify knowledge gaps, design development plans, and execute technical projects.
* Test Support: Support test planning, review, and execution efforts to measure and verify system performance and capabilities.
* Service Delivery Quality: Strategically assess the customer's vision and needs to seek opportunities to influence and improve service delivery quality.
* Coordination: Coordinate activities with IT portfolio managers, policy leads, resource managers, and program managers.
* Documentation and Reporting: Capture, document, and present analysis process, findings, and project statuses to decision makers.
* Contingency Planning: Assist the PMO leadership in conting...
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Type: Permanent Location: Arlington, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-19 08:20:18
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Description & Requirements
Maximus currently looking for a Case Manager (Client Advocate) to support the Maximus Montana Employment and Training Project in Bozeman, MT.
This Project will provide intake, assessment and development of an Employability/Service Plan (ESP) plus case management of participants along with job development, placement, and retention services.
Our goal is to equip participants to be successful in the world of work by building their skills capacity, prioritizing employment, and supporting retention.
*
* This is an onsite position in our Bozeman, MT office location.
*
*
Why Maximus?
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities
- Promote working relationships with customers and monitor engagement and progress.
- Liason with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.
- Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.
- Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
- Maintain accurate and timely case notes on all customer contacts and document activities.
- Share information about outreach and engagement efforts with project staff.
- Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.
Minimum Requirements
- High School Diploma
- 2-4 years of experience
-Case Management experience preferred
-Strong knowledge of Microsoft Office Suite preferred
-Prior experience workin...
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Type: Permanent Location: Bozeman, US-MT
Salary / Rate: Not Specified
Posted: 2025-11-19 08:20:16
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Description & Requirements
Maximus is looking for a detail-oriented and analytical Business Analyst with a specialization in Process Engineering and Improvement to join our team in Arlington, VA.
The ideal candidate will have a strong background in analyzing business processes, identifying areas for improvement, and implementing solutions to enhance efficiency and effectiveness.
This role requires excellent problem-solving skills, the ability to work collaboratively with cross-functional teams, and a commitment to continuous improvement.
This role is on-site, five days a week and requires an active TS/SCI security clearance.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS016, P4, Band 7
Job-Specific Essential Duties and Responsibilities:
* Process Analysis:
* Conduct comprehensive reviews of current business processes to identify inefficiencies, bottlenecks, and areas for improvement.
* Utilize process mapping techniques to visualize workflows and pinpoint areas that require optimization.
* Engage with stakeholders to gather insights and feedback on existing processes.
Data Collection:
* Collect quantitative and qualitative data from various sources to understand process performance.
* Use statistical tools and software to analyze data, identify trends, and measure process effectiveness.
* Maintain accurate and up-to-date records of data collected for ongoing analysis.
Solution Development:
* Develop innovative solutions to address identified process inefficiencies, leveraging industry best practices and methodologies such as Lean and Six Sigma.
* Create detailed action plans and timelines for implementing process improvements.
* Collaborate with cross-functional teams to ensure proposed solutions are feasible and align with organizational goals.
Implementation:
* Lead the execution of process improvement initiatives, coordinating with relevant departments to ensure smooth implementation.
* Monitor progress and address any issues that arise during the implementation phase.
* Ensure that changes are integrated seamlessly into existing workflows with minimal disruption.
Monitoring and Evaluation:
* Continuously monitor the performance of implemented changes to ensure they achieve the desired outcomes.
* Use key performance indicators (KPIs) to measure the success of process improvements.
* Conduct regular evaluations and make necessary adjustments to optimize processes further.
Documentation:
* Create comprehensive documentation for all processes, including detailed descriptions, flowcharts, and standard operating procedures (SOPs).
* Maintain an organized repository of all process documentation for easy access and reference.
* Ensure that documentation is updated regularly to reflect any changes or improvements.
Collaboration:
* Work closely with various departments, including operations, f...
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Type: Permanent Location: Arlington, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-19 08:20:15
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Description & Requirements
Maximus is excited to offer a rewarding opportunity for a Child Support Caseworker to join our Kansas City, KS team! In this role, you will manage a caseload and provide compassionate, detail-oriented support to clients, ensuring each case moves forward with accuracy and care.
This is a full-time, onsite position, Monday through Friday from 8:00 AM to 5:00 PM.
Why Maximus?
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave,
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Provide case management services to an assigned case load of child support cases and apply knowledge of policies, procedures, and state and federal regulations to progress cases through the administrative and legal systems.
- Establish and enforce child support orders.
- Conduct research to locate non-custodial parents.
- Research and review records to gather information vital to cases.
- Educate customers on the process and their options and respond to customer inquiries.
- Verify existing data on an automated child support system.
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
- Must reside in or near Kansas City, KS or Wichita, KS and be available to work onsite full-time
- Reliable transportation for commuting to and from work
- Strong customer service skills with a professional, courteous, and helpful demeanor
- Excellent written and verbal communication skills
- Ability to multitask and manage workload effectively in a fast-paced environment
- Proficient in using technology and comfortable navigating multiple systems simultaneously
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information...
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Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2025-11-19 08:20:14
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Description & Requirements
Maximus is currently seeking Customer Service Representatives to support our Department of Education portfolio.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
- This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
- Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
- Pay and Benefits:- Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
- This will be for a Limited Service position
Hours of Operation:
- Mon: 8 am - 11 pm EST
- Tue - Fri: 8 am - 8 pm EST
- Sat: 10 am - 2 pm EST
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodati...
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Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2025-11-19 08:20:13
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position.
You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role.
Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but won't be both days.
The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multip...
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Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-11-19 08:20:12
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position.
You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role.
Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but won't be both days.
The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multip...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-11-19 08:20:10
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position.
You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role.
Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but won't be both days.
The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multip...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-11-19 08:20:09
