Business Analyst - Process Improvement

Description & Requirements

Maximus is looking for a detail-oriented and analytical Business Analyst with a specialization in Process Engineering and Improvement to join our team in Arlington, VA.

The ideal candidate will have a strong background in analyzing business processes, identifying areas for improvement, and implementing solutions to enhance efficiency and effectiveness.

This role requires excellent problem-solving skills, the ability to work collaboratively with cross-functional teams, and a commitment to continuous improvement.

This role is on-site, five days a week and requires an active TS/SCI security clearance.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS016, P4, Band 7

Job-Specific Essential Duties and Responsibilities:



* Process Analysis:



* Conduct comprehensive reviews of current business processes to identify inefficiencies, bottlenecks, and areas for improvement.


* Utilize process mapping techniques to visualize workflows and pinpoint areas that require optimization.


* Engage with stakeholders to gather insights and feedback on existing processes.

Data Collection:


* Collect quantitative and qualitative data from various sources to understand process performance.


* Use statistical tools and software to analyze data, identify trends, and measure process effectiveness.


* Maintain accurate and up-to-date records of data collected for ongoing analysis.

Solution Development:


* Develop innovative solutions to address identified process inefficiencies, leveraging industry best practices and methodologies such as Lean and Six Sigma.


* Create detailed action plans and timelines for implementing process improvements.


* Collaborate with cross-functional teams to ensure proposed solutions are feasible and align with organizational goals.

Implementation:


* Lead the execution of process improvement initiatives, coordinating with relevant departments to ensure smooth implementation.


* Monitor progress and address any issues that arise during the implementation phase.


* Ensure that changes are integrated seamlessly into existing workflows with minimal disruption.

Monitoring and Evaluation:


* Continuously monitor the performance of implemented changes to ensure they achieve the desired outcomes.


* Use key performance indicators (KPIs) to measure the success of process improvements.


* Conduct regular evaluations and make necessary adjustments to optimize processes further.

Documentation:


* Create comprehensive documentation for all processes, including detailed descriptions, flowcharts, and standard operating procedures (SOPs).


* Maintain an organized repository of all process documentation for easy access and reference.


* Ensure that documentation is updated regularly to reflect any changes or improvements.

Collaboration:


* Work closely with various departments, including operations, f...