Watch Expert

Key Responsibilities:

1.

Client Development & Sales Excellence

- Deliver an exceptional and personalized client experience that reflects Hermès standards.
- Develop and maintain long-term relationships with VIC clients, watch enthusiasts, and collectors.
- Partner with Sales Associates to identify, develop, and retain high-potential watch clients.
- Assist Sales Associates during key client appointments, product presentations, special orders, and high-value sales opportunities.
- Act as the Watches subject matter expert during client interactions.
- Leverage advanced storytelling and horological expertise to increase client engagement and conversion.
- Conduct Watch Discovery experiences and promote Hermès watchmaking savoir-faire.
- Support client recruitment, retention, and loyalty strategies.
- Represent the métier during commercial activations, client events, and PR initiatives.

2.

Business Performance & Commercial Leadership

- Actively contribute to the achievement of store and Watches sales objectives.
- Analyze business performance, client trends, and commercial opportunities, and recommend actions to accelerate business growth.
- Engage collectors and watch enthusiasts to expand the Hermès Horlogerie client community.
- Support buying discussions, assortment recommendations, and podium activities when required.
- Propose clienteling initiatives, events, product focus areas, and cross-selling opportunities.
- Share market intelligence, competitor observations, and client insights to support business decisions.
- Participate in key sales, clienteling, and PR events.

3.

Expertise Leadership & Team Development

- Serve as the store's reference point for all matters related to Watches.
- Coach and develop Sales Associates through on-the-floor training, product education, and client support.
- Conduct briefings, Watch Discovery sessions, and knowledge-sharing activities.
- Support the team during client appointments requiring advanced horological expertise.
- Share best practices and elevate watch knowledge across the store.
- Participate actively in regional and global Expert communities.
- Continuously maintain and develop expertise through training and self-learning.

4.

Brand Ambassador

- Embody Hermès culture, values, and standards at all times.
- Represent the Watches métier internally and externally.
- Promote Hermès watchmaking heritage, craftsmanship, and savoir-faire through compelling storytelling.
- Build credibility and legitimacy for the métier among clients and colleagues.
- Participate in commercial, clienteling, networking, and public relations events as required.

Success Profile

Technical Mastery

- Advanced knowledge of Hermès watch collections, calibers, and exceptional timepieces.
- Strong understanding of watchmaking history, movements, complications, and manufacture.
- Knowledge of after-sales service processes and industry trends.
- Strong storytelling and presentation capabilities.

Commercial Excell...