Product Delivery Manager - Loan Accounting Structured

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Wholesale Lending Services, you work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

In this Vice President, Product Manager role, you will drive end-to-end delivery across a highly integrated, mission-critical loan servicing platform, partnering with Business stakeholders, Operations, Technology, and risk and control partners to deliver well-controlled outcomes.

You will use data and operational insights to improve delivery performance, manage dependencies and risks, support adoption and readiness, and help the team responsibly apply approved artificial intelligence and automation capabilities to streamline execution and decision-making.

Job responsibilities


* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


* Partners with cross-functional teams, including Business stakeholders, Operations, Technology, and risk and control partners, to translate customer, operational, and platform needs into clear delivery plans aligned to strategic priorities


* Manages vendor relationships as applicable, including alignment on delivery timelines, dependencies, operational readiness, and service outcomes


* Uses data analytics, product metrics, and operational insights to identify trends, measure delivery performance, assess risks, and recommend improvements that enhance product outcomes and customer experience


* Applies structured problem-solving to evaluate complex delivery challenges, synthesize inputs across stakeholders, and drive practical, well-controlled solutions


* Drives process consistency by partnering across Operations teams to implement standardized best practices as processes and technologies evolve


* Engages senior stakeholders with regular updates on progress, risks, decisions needed, and delivery performance, and facilitates timely resolution of issues and conflicts


* Explores and applies approved artificial intelligence and automation capabilities to streamline delivery workflows, accelerate analysis,...