Customer Service Representative

About Us FHC is a growing, family-owned company established in 1999, and we invite you to be part of our team.

We are seeking motivated and compassionate individuals committed to delivering exceptional customer experience while adhering to federal and state guidelines.

We maintain safety protocols that meet or exceed required standards and proudly serve a diverse portfolio of clients across both public and private sectors.

Were hiring exceptional Customer Service Representative's for an exciting opportunity supporting a Federal Contract.

This role offers the chance to make a meaningful impact while working in a professional, fast-paced environment.

You will be required to obtain a Federal public trust clearance.

Once hired, for this process you will submit an application that includes personal and employment history, complete a fingerprinting process, and undergo an extensive background investigation.



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*Candidates must be eligible to obtain a Public Trust clearance, which requires U.S.

citizenship.

Employment is contingent upon the successful completion of a background investigation consistent with federal Public Trust requirements, which may include a credit check.

Project Hours of Operation: Monday Friday 8:00AM -10 PM EST Essential Functions Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Manage a high volume of back-to-back inbound calls in a fast-paced contact center environment.

Deliver consistent, efficient call handling while maintaining professionalism and accuracy under time pressure.

Operate multiple applications, databases, and computer programs.

Offer superior customer service, soft customer service skills.

Adhere to quality review of task handled, note accuracy.

Meet or exceed FHC Key Performance Indicator (KPI) expectations, including call handling metrics and quality standards.

Provide feedback to management regarding concerns and trends.

Maintain high adherence, occupancy, & utilization within systems, and daily activities.