Ramp Agent

Ramp Agent

Location: DHL International C/O North East Air Cargo Ltd, Edinburgh EH12 0AL

Shift Pattern: Split Shift pattern that alternates with Week 1 and Week 2 Shifts (Full pattern at the bottom of this advert)

Are you looking for an exciting role at the heart of DHL's aviation operation, where safety, teamwork and operational excellence are critical to success?

We are looking for a Ramp Agent to join our Network Operations Team.

This is a fantastic opportunity to become part of a fast-paced airport environment, supporting the safe and efficient movement of aircraft, freight and operational information across the DHL Express network.

As a Ramp Agent, you will play a vital role in ensuring aircraft are turned around safely and efficiently, shipments are processed in line with operational requirements, and all activities comply with DHL, airline and regulatory standards.

What will you be doing?

As a Ramp Agent, you will support the day-to-day operation of the ramp and aircraft handling activities, ensuring all flights operate safely and on schedule.

Your responsibilities will include:


* Preparing aircraft load sheets and load plans using SABLE in accordance with Global Airside Procedures.


* Supporting and overseeing the safe loading and unloading of aircraft.


* Liaising with handling agents, airport authorities, network teams and third-party suppliers to ensure smooth operations.


* Coordinating container allocations and aircraft ground handling activities.


* Arranging fuelling and de-icing activities where required.


* Preparing flight plans and operational documentation.


* Maintaining clear communication with Network Control Groups and operational stakeholders.


* Producing operational reports and ensuring accurate flight messaging.


* Conducting Dangerous Goods checks and supporting compliance activities.


* Coordinating crew transport and operational support requirements.


* Supporting Ramp, Sort and Warehouse operations as required.


* Undertaking supervisory responsibilities when required across operational areas.


* Ensuring strict adherence to Global Standard Operating Procedures (GSOP).

Working in a Safety-Critical Environment

This role is critical to maintaining the integrity of our aviation operation.

You will be expected to:


* Work safely and effectively in a highly regulated airport environment.


* Demonstrate a strong focus on compliance and operational accuracy.


* Remain calm and effective when working under pressure and to demanding deadlines.


* Deliver excellent service while embodying DHL's Respect & Results culture.


* Contribute positively as part of a collaborative operational team.

Building Strong Stakeholder Relationships

A key component of the role is maintaining effective working relationships with a range of operational partners, including:


* Third-party handling agents.


* DHL Network Control Groups.


* Airport au...