Program Director-Member Expereince, Enrichment, Wellness Floor

Develops, organizes and implements high quality programs focused on youth development, healthy living and social responsibility and designed to make the YMCA the place for individuals and families in the community.

Essential Functions: Offers high quality programs through innovative program development.

Ensures programs comply with YMCA of Greater Houston standards and operations to adhere to all state, local and YMCA health and safety regulations.

Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed.

Reviews and evaluates staff performance.

Develops strategies to motivate staff and achieve goals.

Ensures all direct staff have completed necessary certifications to be in compliance.

Assists in the marketing and distribution of program information, may organize and schedule program registrations.

Works closely with supervisor to plan and execute social media plan for the center.

Develops and monitors program budget to meet fiscal objectives.

Monitors program registration and accounts receivable.

Purchases and maintains program supplies.

Assists in YMCA fundraising activities.

Responds to all member and community inquiries and complaints in timely manner.

Monitors and evaluates the effectiveness of and participation in programs, including administering program evaluations and compiling statistics.

Identifies opportunities in the community for the YMCA to engage and connect.

Develops and maintains collaborative relationships with community organizations.

Assists with Board Committee meetings as directed by Executive Director.

Participates in the center's Cause-Driven Leader on Duty (CDLOD) schedule.

Other duties in support of the role or as assigned.

Recruits volunteer coaches.

Develops and implements program specific volunteer trainings for volunteer coaches.

Enrichment: · Establishes value-added and fee-based programming for youth and families that may include dance, martial arts, ninja, art, etc.

· Designs and implements enrichment lessons and STEM activities in programs.

· Creates class schedules to ensure member needs are met.

Member Experience · Executes member engagement and sales strategies that promote recruitment of new members, renewal and retention of existing members.

Organizes assigned staff to support membership development and sales and retention goals.

Identifies and resolves problem areas to ensure member satisfaction.

· Follows policies, processes, and best practices outlined by the Association Membership team.

· Seeks information from other program directors to ensure the membership staff are knowledgeable to serve our members.

· Leads a positive member experience culture for all.

· Responds to and resolves member concerns.

Ensures that new members are properly introduced and integrated into programs and services based on the needs analysis interview.

Work closely with Association Membership and Marketing teams to initiate, develop and grow relationships with prospects and new members....