Technical Support Intern - Secure Power (Apodaca, N.L.)

Kick-start your career in customer experience and quality! We're offering an internship opportunity starting in January where you'll support quality improvement initiatives, track customer issues, and gain practical skills that set you up for success.

If you're eager to learn and make an impact, we want to hear from you.

What will you do?


* Support reporting activities and data analysis


* Assist with technical and operational activities


* Maintain, organize, and track data effectively


* Support process documentation and continuous improvement initiatives


* Collaborate with stakeholders across different regions and cultural backgrounds

What qualifications will make you successful?

Required Qualifications


* Currently pursuing a Bachelor's degree in Electrical, Mechanical, Electronic, Mechatronics, Industrial Engineering, or a related field, graduting in December 2027 or later.


* Knowledge of electrical diagrams, wiring schematics, and control diagrams


* Proficiency in Microsoft Office tools, particularly Excel, PowerPoint, and Teams


* Fluent English communication skills


* Strong analytical and problem-solving abilities


* Excellent organizational skills and attention to detail


* Ability to work effectively in a team environment


* Customer-focused mindset


* Interest in technical support, troubleshooting, and hands-on activities


* Eagerness to learn and strong technical curiosity


* Openness to collaborating with multicultural and global teams


* Availability to work in a hybrid model and commute to the office located near the airport area of Apodaca, Nuevo León

Preferred Qualifications


* Advanced Excel skills, including Pivot Tables, charts, VLOOKUP/XLOOKUP, and data cleansing


* Previous experience in customer service-related activities


* Experience with process documentation and maintaining accurate records


* Prior exposure to technical support and troubleshooting activities



*Graduation Date: December 2027 or later - MUST



*Intermediate to advanced level of English



*Location: MDIC (Apodaca): (PIIT) Apodaca 408 Ave Innovación Parque de Innovación e Investigación Tecnológico, Apodaca, 66628, Mexico

Please note: The expected start date for this internship is January 11, 2027.

Candidates should be available to begin their internship on this date.

What's in it for you?


* Gain practical experience in Secure Power technologies and technical support operations


* Work on meaningful projects that contribute to business and customer success


* Develop problem-solving and troubleshooting skills in a dynamic technical environment


* Collaborate with global teams and expand your professional network


* Enhance your analytical, communication, and technical capabilities


* Grow your career through continuous learning and mentorship opportunities

Ready to gain experience that matters? Apply today and start building your fu...