Tier One Call Center Agent

Job-Specific Essential Duties and Responsibilities:

- Responsible for providing day-to-day technical support to customers for a range of hardware and software related systems.

- Respond to and diagnose problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.

- Provide effective and timely resolution of users' problems, queries or complaints.

- Assist in hardware and software evaluation.

- Communicate information that requires some explanation or interpretation.

Work is under moderate supervision.

Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures.

Job-Specific Minimum Requirements:

- Associate degree in relevant technical field or at least 2 years' experience in a technical help desk position or technical support.

- Experience with software application troubleshooting and tiered escalation processes.

- Experience with Information Technology Service Management Tools (ServiceNow, Jira Service Management, BMC Remedy etc.)

- Familiarity with general networking and software applications.

- IAT level 1 minimum, IAT level 2 preferred.

#techjobs #clearance #veteransPage #DODAIRFORCE-CYBER

Minimum Requirements

TCS257, S2, Band 2

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.

An applicant's salary history will not be used in determining compensation.

Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

$

2...