Recurring Services Ops Adoption Leader

As a key member of the IO/CEA Global Service Operations team, the Recurring Services Delivery & Operations Leader is the single point of accountability for the end-to-end delivery, execution, and adoption of recurring services offers with focus on EcoCare and Digital Services across assigned countries.

The role drives operational readiness, execution discipline, and measurable performance outcomes to accelerate recurring growth, improve customer onboarding speed, and ensure sustainable adoption at scale.

Organization & Reporting

Organization: Global Services, Service Operation, IO/CEA

Position reporting to Services Operations, IO/CEA

Travelling

Approximately 10%-20% within the zones of the responsibility.

Key Responsibilities:


* Assess and monitor Recurring Services offers execution and adoption across countries, ensuring delivery against agreed targets (deployment milestones, onboarding, connectivity, backlog reduction).


* Lead EcoCare deployment and run mode execution, ensuring countries are operationally ready, teams are enabled, and execution models are consistently applied.


* Oversee the Hypercare phase by promptly establishing war rooms following the launch.


* Perform end-to-end gap analysis versus execution playbooks (EcoCare, Digital Services, ETE), identify root causes, and lead corrective action plans until performance is stabilized.


* Establish and sustain execution governance (war rooms, cadence reviews, dashboards) to ensure predictable delivery and early issue detection.


* Own and drive operational KPIs (by country and product line), including backlog age, connection rate, TTDA, onboarding cycle time, and execution health using standardized dashboards.


* Drive Digital Services adoption by securing asset connectivity, platform readiness (MySchneider, EAA/ED/ETE), and disciplined execution across Sales, OM, PM, IoT, CSM, and CSH teams.


* In coordination with country E2E Recurring Leaders and CSMs, analyze churn, late renewals, and execution failures, and implement actions to improve on-time renewals and ARR retention.


* Propose, implement, and track ARR improvement actions in collaboration with country, zone, and global stakeholders.


* Define and clarify roles and responsibilities (Recurring Lead, CSM, IoT, PM, OM, CSH, Sales) and ensure alignment with the operating model in each country.


* Establish and maintain a country execution maturity view, tracking progress against agreed standards and playbooks.


* Capture, standardize, and share best practices and lessons learned to enable repeatable execution across regions.


* Support countries in implementing and sustaining the end-to-end operating model for EcoCare and Digital Services.


* Act as the primary execution interface between countries, zones, and global teams for recurring and digital services operations.

Additional Responsibilities:


* Develop and track country specific execution and backlog red...