Operations Director - Lot 2 (UK)

Essential Duties and Responsibilities



* Provide strategic and operational leadership for all service delivery, customer service, client management, and commercial activities, ensuring alignment with organisational objectives and contractual requirements


* Lead the performance and relationship management of key clients and stakeholders, ensuring contractual expectations are met and long-term partnerships are maintained


* Develop and implement operational and client strategies that support business growth, operational efficiency, resource optimisation, and governance compliance


* Ensure the successful delivery of contractual outcomes through effective commercial management, driving performance across quality, service delivery, financial targets, and customer satisfaction measures


* Work collaboratively with senior leadership teams to establish service delivery capacity, operational plans, financial targets, and commercial objectives


* Monitor operational, financial, and commercial performance through robust reporting, management information, and performance metrics, taking corrective action where necessary


* Drive continuous improvement initiatives across processes, systems, workforce utilisation, technology, and service delivery models to enhance performance and customer outcomes


* Maintain oversight of service delivery operations to ensure high-quality, efficient, and cost-effective services are delivered within agreed budgets and performance frameworks


* Support clinical and professional governance arrangements, working collaboratively with clinical and specialist leadership teams to ensure safe, effective, and compliant service delivery


* Provide leadership, coaching, and direction to management teams, enabling effective decision-making, accountability, and high performance


* Build, develop, and lead high-performing teams through effective recruitment, retention, succession planning, talent development, and performance management


* Develop and maintain effective relationships with internal and external stakeholders, including clients, commissioners, partners, regulators, and senior leaders


* Manage workforce planning, scheduling, and resource deployment to maximise operational efficiency, productivity, and service performance


* Lead the development and management of service offerings and operational initiatives, ensuring innovation and continuous enhancement of customer and client outcomes


* Promote and embed the organisation's vision, values, strategy, and commercial objectives across all areas of responsibility


* Identify opportunities for growth and business development, supporting client retention, service expansion, and the implementation of new business opportunities


* Contribute as an active member of the Senior Leadership Team (SLT), supporting strategic decision-making, organisational performance, and corporate governance


* Ensure compliance w...