After Sales Coordinator

TITLE: After Sales Coordinator

REPORTS TO: After Sales Manager

MAJOR RESPONSIBILITIES

1.

Repair Quotation & Service Coordination


* Review repair requests and assess repair requirements based on company guidelines and service standards.


* Prepare and manage accurate repair quotations for stores and internal stakeholders.


* Communicate quotation details, repair scope, and estimated lead times to stores and relevant stakeholders.


* Liaise with stores, repair vendors, and artisans to facilitate smooth repair operations and timely service delivery.


* Escalate complex repair cases and product issues when necessary.


* Maintain accurate repair information and documentation within the system to support operational efficiency and reporting.

2.

Repair Workshop & Artisan Support


* Support daily operations of internal repair artisans and repair vendors.


* Coordinate repair schedules and monitor repair status to support timely completion of repair activities.


* Facilitate communication between stores, customer service teams and artisans.


* Assist artisans with repair administration, documentation, and material requests.


* Monitor repair quality and ensure repairs meet brand standards.


* Identify recurring repair issues and provide feedback for process and product improvement.

3.

Spare Parts Management


* Manage daily spare parts operations, including inventory monitoring, stock administration, and system updates.
+ Maintain accurate records of spare parts inventory, usage, and stock transactions.
+ Coordinate spare parts requests for repair artisans and external repair vendors to ensure smooth repair operations.
+ Support the ordering and allocation of spare parts in accordance with business needs and company procedures.
+ Conduct regular stock counts and ensure inventory accuracy.
+ Prepare inventory reports and analyze spare parts usage trends to support operational planning

4.

After Sales Administration


* Create and maintain repair orders, transfer requests, inventory transactions, and related documentation.
+ Manage repair-related system updates and ensure data accuracy.
+ Maintain proper filing and documentation for audit and compliance purposes.
+ Support import/export and inter-location transfer processes when required.
+ Ensure all After Sales activities comply with company policies and procedures.

5.

Training & Operational Support


* Support the planning and coordination of After Sales training programs for stores and internal teams.
+ Assist in preparing training materials, SOPs, manuals, and operational guidelines.
+ Monitor training participation and maintain training records.
+ Support the implementation of After Sales process improvements, system enhancements, and operational initiatives.
+ Act as a point of contact for store inquiries r...