Mobile Crisis Counselor/Clinician

General Definition: In general, under the direct supervision of the immediate supervisor or clinical manager, the individual is responsible for providing community-based crisis services that are aimed at the prevention, intervention, and immediate stabilization of crisis events experienced by MH/DD/SA consumers or consumers experiencing emotional distress in response to a crisis.

Examples of crisis services shall include community crisis response and crisis prevention/intervention.

Performance Expectations (Quality and Quantity): Each clinician will be assigned primary and secondary responsibilities, these assignments may change at any time depending on the need of the agency/department and at the direction of the supervisor.

1.

Shall demonstrate the use of knowledge/skill/judgment and provide 24/7/365 crisis management services that evidence quality, and performance, and meet the needs of persons served and other stakeholders.

Performance tasks shall include: Mobile Crisis Counselor/Clinician will be responsible for telephone triage for crisis calls received directly from consumers, families, and community, or through Partners Behavioral Health Management.

Calls will be directed based on the need of the consumer.

Mobile Crisis Counselor/Clinician will assist with daily, weekly, and monthly reports as directed by Mobile Manager Mobile Crisis Counselors/Clinicians will respond to all referrals and requests within the catchment area (Gaston, Lincoln, and Cleveland Counties) on a 24/7/365 basis.

Referrals and requests can come from a variety of sources.

Each consumer is required to meet the admission criterion that is outlined by the state of NC.

Our goal is to enable individuals that are experiencing an MH/DD/SA crisis or distress to access a range of crisis prevention and intervention services in a timely and effective manner in the least restrictive setting.

The right service, in the right place, at the right time.

Timely engagement and response are required for each referral and request.

Mobile Crisis Counselors/Clinicians will respond within 30 minutes via telephone and within 2 hours face to face.

Mobile Crisis Counselors/Clinicians will be expected to respond to a variety of locations (i.e.

consumer residences, hospitals, work sites, schools, jails, shelters, walk-ins to one of the PCC 24/7 sites, etc.) and are expected to meet the consumer where they are at; ideally in the least restrictive setting.

Once face to face with the consumer that is in crisis, the Mobile Crisis Counselor/Clinician will conduct a crisis screening/interview process.

Then after the assessment, the Mobile Crisis Counselor/Clinician will begin to assist in the transition planning process, which includes referrals to a variety of resources and levels of care.

Mobile Crisis Counselors/Clinicians will spend a portion of their time with the consumer in crisis and create a crisis plan to assist the consumer in preventing future crises.

Ideally a crisis event will be resol...