Courier Program Specialist

Job Description

POSITION SUMMARY:
This role supports the effective coordination and implementation of the NMDP Courier Program.

In coordination with the Logistics team and other cross-functional team members, this position is responsible for ensuring cellular products get to their intended destination on time and in accordance with specified requirements.

ACCOUNTABILITIES:
Program Administration:
• Reviews and approves staff and volunteer courier expense reports in Concur.
• Addresses any support & coaching needs in relation to Concur expense reporting
• Creates guidance for Concur processes
• Ensures that courier credo coolers meet required standards - i.e: is not expired or damaged
• Ensures that courier inventory is available to all active couriers
• Supports account management in various databases, like Salesforce & Oracle
• Takes initiative to address challenges as they arise

Courier Management:
• Ensures that all courier activities are conducted according to NMDP standards, policies, travel guidelines, international policies, and regulatory agency requirements
• Works collaboratively with the team to ensure courier documentation is submitted & filed
• Works collaboratively with the team to ensure that annual training requirements are met by each courier
• Main contact for questions from couriers about Concur Expense program
• Main contact for questions from AP - Finance in regard to courier expense reports
• Manages extra responsibilities of BioTherapies Trip Reports

Other:
• May elect to perform actual courier duties after being trained as a NMDP Staff courier.
• Models behavior supporting the strategic goals and initiatives of the NMDP.
• The role may require access to Personal Medical Information protected by multiple security and privacy regulations.

Personnel are required to control this data in a manner outlined in the NMDP Information Security Policy and NMDP Donor and Patient Confidentiality SOP.
• Other duties as assigned

REQUIRED QUALIFICATIONS:
Knowledge of:
• Advanced skills in Microsoft Office especially Excel, as well as OneNote, Adobe Pro, , etc.
• Excellent proofreading and editing and demonstrated customer service skills.
• Excellent program coordination and problem-solving skills
• Knowledge of quality assurance principles and practices
• Knowledge of Best Practices for Volunteer management

Ability to:
• Develop strong relationships (internally and externally) and collaborate cross-functionally
• Work independently; Self-motivated and willing to take initiative to complete tasks with minimal direction
• Communicate effectively and demonstrate strong organizational and coordination skills
• Provide excellent customer service
• Demonstrate excellent training, mentoring and writing skills
• Demonstrate skills in facilitating group dynamics, problem solving and team building

Education and/or Experience:
• Bachelor's degree in non-profit management, database ma...