Benefits Advisor, Equity & Retirement

Position summary

The Benefits Advisor, Equity & Retirement is responsible for the day-to-day operational administration of PACS's capital accumulation programs and is the first point of contact for employees participating in them: the employee stock purchase plan, restricted stock unit and other equity awards, and the 401(k) plan.

As a public company (NYSE: PACS), these programs carry securities law, SEC reporting, and ERISA fiduciary obligations.

This role executes the established process and produces the underlying records; the Vice President, Total Rewards retains ownership of program governance, plan design, and the fiduciary record, and Legal retains sign-off on all securities law matters.

This is a single-incumbent, individual contributor role combining transactional accuracy with responsive participant service.

PACS is building the Total Rewards function in phases, and this role offers a development path toward senior advisor and, ultimately, management of equity and retirement operations as the function matures.

Key responsibilities - participant service and escalations



* Primary point of contact.

Serve as the named point of contact for all equity and retirement inquiries reaching Total Rewards, whether through the HR ticketing queue, direct email, or referral from HR Business Partners, Payroll, or facility leadership.


* Ticket ownership.

Own intake, triage, resolution, and closure of participant tickets against agreed service levels.

Maintain accurate ticket records and ensure no inquiry ages without response.


* Employee escalations.

Resolve participant escalations covering enrollment, contribution changes, deferral elections, vesting and release mechanics, distributions, loans, hardship withdrawals, beneficiary designations, and the tax treatment of equity transactions.


* Escalation routing.

Escalate to the Vice President, Total Rewards any matter requiring plan interpretation, an exception to plan terms, a correction, or a securities law judgment.

Route participant-specific investment questions to the recordkeeper or the plan's advisor rather than advising directly.


* Knowledge base.

Build and maintain participant-facing FAQs, guides, and self-service content so that recurring questions are answered before they become tickets.


* Trend reporting.

Track ticket volume, themes, and resolution times, and surface recurring issues that indicate a process, communication, or system defect.

Key responsibilities - equity programs



* Plan administration.

Administer ESPP offering periods, enrollment, contribution changes, purchases, and dispositions.

Administer RSU grants, vesting, releases, and tax withholding.


* Platform administration.

Act as day-to-day administrator of the equity administration platform.

Maintain participant-level data integrity, process transactions, and log vendor service issues for review by the Vice President, Total Rewards.


* Payroll interface.

Partner with Payroll on w...