Residential Hausmeister

As a Hausmeister, you are the foundation of The Blake's welcoming, European-style hospitality in the beautiful alpine setting that is Taos Ski Valley.

With an ability to revive the art of conversation, you celebrate our cultural New Mexican pride, ensuring that Taos' local heritage is kept alive by tapping into shared experiences and personal knowledge.

At The Blake, hospitality is about human connection, with deep roots and in European alpine tradition and New Mexican warmth.

We create meaningful, enduring relationships with every guest, through genuine service and personal attention.

You are responsible for a variety of tasks including greeting guests and Owners upon arrival, identifying their needs and handling requests, and ensuring their stay is exceptional, as well as, handling guest luggage, valet parking, activity recommendations, dinner reservations, etc.

The Residential Hausmeister will also learn the Owners names, faces, and owned units, as well as provide personalized services to each individual Owner.

Hausmeisters are knowledgeable about Taos Ski Valley and able to provide direction to guests and Owners including hours of operation, services provided, mountain statistics and the adventurous offerings of our scenic surroundings.

You possess an adventurous, open-hearted and upbeat demeanor and strive to build and maintain lasting relationships with both internal and external guests.

This role includes extended periods of downtime, ideal for a self-disciplined individual who enjoys a calm and low-pressure environment while remaining available to respond to needs from guests and Owners or building management.

This job description is intended to be a broad description of duties.

You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws.

Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities: Conducts oneself with safety in mind and undertakes all job requirements in a manner which will guarantee a secure & confidential environment for oneself, guests, and fellow team membersIdentifies and complies with Owner and guest requests, both in person and over the telephone, while maintaining both internal and industry standardsDemonstrates problem-solving skills while resolving Owner and guest concernsFollows daily procedures, accurately completes all daily reports and knows all other properties, restaurants and services the resort offersSchedules owner and guest dinner reservations and car-service requests Assists Guest Service Liaison with amenity placementKeeps and sends shift notes Maintains Property Management email inbox and responds to inquiries Check-in and check-out Owners, make keys Ensures Owners receive their packages in a timely manner without interruptionsConducts on...