Membership Experience Director - Northwest Valley Family YMCA

With the assistance of Branch Leadership, develops, organizes, and implements high quality, member focused membership services by assisting in leading the Membership Department of a branch.

Thisposition is responsible for the overall member experience and will touch all aspects of the branchs facility, programs, and staff.

RESPONSIBILITIES OF A MEMBERSHIP EXPERIENCE DIRECTOR: Works with Branch Leadership in developing operational objectives and strategic direction for membership growth and retention.

With the help of the Executive Director, helps develop and monitor the branch membership budget to ensure fiscal objectives and helps raise branch efforts.

Guides membership sales per established promotion guidelines, high quality member-focused environment, and works with the branch membership team to develop retention strategies.

Monitors services to ensure that they meet the needs of the members, community partners, and association standards.

Develops and maintains collaborative relationships with other community organizations.

Provides effective communication to staff, members, prospective members, and community partners.

Responds to all members, community inquiries, and concerns promptly and positively.

Maintains full coverage/operations at the Welcome Center and Member Service areas, including Sales, Engagement, Connections, and other services areas as outlined Organizational/Branch Chart (e.g., Child Watch, Wellness Floor).

Personally, leads the member experience by working in ratio at the welcome center during prime time and other times as needed or directed by the business needs or association expectations.

Assists with the recruitment, training, scheduling and leads personnel and volunteers as needed.

Provides input regarding staff performance and makes recommendations regarding development and promotion of staff to the Executive Director.



*This is not an exhaustive list of job duties.

Other duties, responsibilities and activities may be assigned.

REQUIREMENTS TO BEA MEMBERSHIP PROGRAM DIRECTOR: Minimum age of 21.Minimum of two years in membership services, marketing, sales and / or customer service.Working Knowledge of computers and office machines.Ability to communicate effectively in person, on telephone and through email.Ability to communicate effectively with diverse populations including members, peers / co-workers, supervisors and volunteers.Ability to learn and retain information related to programs, services and membership options.Ability to handle conflict management in a positive manner.Ability to coordinate and plan events and activities.Ability to lead staff team.

FULL TIME BENEFITS: Employee Assistance ProgramFree YMCA Family MembershipEmployee Program Rewards and DiscountsPaid Vacation & Sick Leave (Once Accrued)403b Retirement Savings Account Upon HireProfessional Development Opportunities & Trainings12% Employer Funded Retirement Plan (Once Eligible)Health Benefits Including Medical, Dental, Vision, Life, and Disability ...