Manager, Facilities Operations & Maintenance

Company

Federal Reserve Bank of St.

Louis

The Manager, Facilities Operations & Maintenance oversees the Facilities Management O&M function across the 8th District, including building maintenance, plant engineering, housekeeping, lease management, and outsourced service provider management.
Reports to: AVP, Facilities Management.
Leads: 3 Operations/Maintenance Assistant Managers (2 in St.

Louis, 1 in Memphis), approximately 14 Technicians (indirect), and multiple outsourced service providers.

Responsibilities


* Provide district-wide leadership for maintenance, engineering, painting, housekeeping, and environmental operations; ensure policies and procedures are consistently followed.


* Manage contracts and agreements for janitorial, building management system (BMS), HVAC maintenance, landscaping, snow removal, , window washing, pest control, and other services; review agreements for price and appropriateness; monitor service quality.


* Meet regularly with district and system managers, department administrators, and key stakeholders to monitor customer satisfaction; develop action plans to address areas of deficiency.


* Develop, monitor, and prioritize the operating budget; assist with annual expense and capital planning and long-term forecasting; manage the annual facilities expense budget to ensure targets are met.


* Create and monitor team and individual goals to support a competitive, customer‑service‑focused organization.


* Provide daily work direction; hire employees; conduct performance evaluations; and evaluate contractor and vendor work.


* Promote a culture of “safety first” emphasizing awareness, discipline, and compliance with OSHA standards and other relevant guidelines.


* Manage the Integrated Workplace Management System (IWMS); ensure information is accurate and updated; use data insights to drive continuous improvement in site performance.


* Use IWMS to monitor workflow and quality; identify trends and implement system and process improvements.


* Ensure regular inspections of real estate; follow up on maintenance work performed; develop plans to quickly resolve issues, and ensure all regulatory required work is performed and documented.


* Make independent operational decisions within delegated authority regarding equipment adjustments, forecast updates, routine space maintenance, and allocation of resources needed to meet operating plans.


* Qualifications


* Bachelor’s degree required; Mechanical Engineering, Electrical Engineering, Operations/Business Management, or related degree is preferred.


* At least five years of experience in facilities operations, maintenance, or a closely related field.


* Strong understanding of budgeting processes and accounting practices; ability to effectively operate within budget constraints.


* Demonstrated leadership skills with the ability to set a positive tone, gain respect, and coach staff to achieve hig...