Manager Supplier Quality Engineering

Job Title
Manager - Customer Satisfaction & Quality (CSQ) / Manufacturing Quality Manager
Location
Bangalore
Role Purpose
The Manager - Customer Satisfaction & Quality (CSQ) is responsible for leading manufacturing quality assurance activities, driving customer satisfaction, and ensuring continuous improvement of the Quality Management System (QMS) across the plant.

The incumbent will lead a team of quality professionals, implement industry best practices, and ensure robust quality processes throughout product realization and manufacturing operations.
Key ResponsibilitiesQuality Management & Customer Satisfaction


* Drive customer satisfaction through proactive quality planning, defect prevention, and rapid resolution of customer complaints.


* Lead quality assurance activities across electronic product assembly manufacturing operations.


* Establish, maintain, and continuously improve Quality Management Systems (QMS) in compliance with applicable industry standards and customer requirements.


* Monitor key quality metrics and drive actions to achieve world-class quality performance.


* Conduct management reviews and ensure closure of quality-related actions.

Continuous Improvement


* Lead continuous improvement initiatives using structured problem-solving methodologies.


* Drive implementation of Lean Manufacturing, Six Sigma, Kaizen, 8D, PDCA, and other operational excellence practices.


* Promote a culture of quality and continuous improvement across the organization.


* Analyze quality trends and identify opportunities for process optimization and defect reduction.

Advanced Quality Planning


* Lead and ensure effective deployment of:
+ APQP (Advanced Product Quality Planning)
+ FMEA (Process & Design Failure Mode and Effects Analysis)
+ Control Plans
+ SPC (Statistical Process Control)
+ MSA (Measurement System Analysis)
+ Root Cause Analysis and Corrective Actions
+ 8D Problem Solving Methodology


* Support new product introduction activities with quality planning and process validation.

Manufacturing Quality Assurance


* Ensure compliance with process control plans and manufacturing quality standards.


* Lead process audits, layered audits, and system audits.


* Monitor manufacturing quality performance and implement preventive actions.


* Validate process changes and assess related quality risks.


* Ensure product quality throughout assembly, testing, and final inspection stages.

Team Leadership


* Lead, mentor, and develop the Quality Assurance team.


* Build organizational capability through coaching and training on quality methodologies.


* Set clear goals and performance expectations for team members.


* Collaborate with Production, Engineering, Supply Chain, R&D, and Customer Quality teams.

Customer & Supplier Quality


* Act as the primary quality interface for customers.
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