Member Customer Service Representative--Houston Texans YMCA

SUMMARY Provides service and information to current and prospective members through positive communication.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following.

Other duties may be assigned.

Promotes and incorporates the YMCA five core values into all activities.Answers inquiries and provides information on YMCA membership and programs.Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.Builds relationships with members; helps members connect with one another and the YMCA.Responds to and resolves members concerns.Enrolls new members and processes membership applications.Registers members and participants in classes and programs.Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.Implements procedures pertinent to the effective and efficient operation of the Membership Department.

Ensures compliance with membership policies and procedures.Report suspicious and inappropriate behaviors and policy violations.Follows mandated abuse and incident reporting requirements.Meet timelines and deadlines related to supporting systems and employee compliance.

Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.Attends staff meetings and trainings as required.Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

YMCA Culture & Cause Expectations Our mission and core values are brought to life by our culture.

Its who are, who we aspire to be and how we show up every day.

We are cause-driven.

We dont just show up, we show up with purpose.

As a cause driven leader you are expected to be: Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants.

Nurturing-To care for, support, and help develop through encouragement.

Hopeful-Take an optimistic or positive view of future outcomes.

Determined-To devote full strength and concentrated attention to the cause.

GenuineTo be honest and open in relationships with others.

YMCA Competencies (Leader): Mission Advancement:Accepts and demonstrates the Ys values.

Demonstrates a desire to serve others and fulfill community needs.

Recruits volunteers and builds effective, supportive working relationships with them.

Supports fund-raising.

Collaboration:Works effectively with people of different backgrounds, abilities, opinions, and perceptions.

Builds rapport and relates well to others.

Seeks first to understand the other persons point of view, and remains calm in challenging situations.

Listens for understanding and meaning; speaks and writes effectively.

Takes initiative to assist in developing others.

Operational Effectiveness:Makes sound judgments, ...