Vice President, Product Portfolio Operations Manager, Chase Travel

As a Product Portfolio Operations Manager in Chase Travel team you will provide support to the Portfolio Quad - ensuring value delivery and performance against business objectives, enabling products/portfolio to operate efficiently in the organizational ecosystems.

You will play a critical role in supporting teams, embodying Chase values, and driving strategic initiatives.

Your leadership will foster a culture of collaboration and continuous improvement, ensuring alignment with our mission and goals.

Job responsibilities


* Partner with Product teams to gather, analyze, and report portfolio health and performance metrics.


* Maintain high-quality data in Systems of Record (e.g., Align, Jira, PAT), ensuring accuracy, timeliness, and consistency.


* Produce recurring and ad hoc dashboards/reports to improve portfolio monitoring, transparency, and decision-making.


* Support controls and audit activities, including test coordination, evidence collection, status tracking, and stakeholder/leadership reporting.


* Establish and continuously improve portfolio operating routines, governance, and ways of working to increase efficiency across Product Areas.


* Identify process gaps and implement scalable systems and automation (including AI-enabled approaches) to enhance controls hygiene and productivity.


* Build strong relationships with key stakeholders and communicate clearly with leadership to align execution to strategy and objectives.


* Monitor trends and performance outcomes, surface insights, and recommend improvements and corrective actions.


* Support PPO leadership team with project and ad-hoc activities and initiatives.


* Model and champion Chase values, contributing to a positive, inclusive culture.

Required qualifications, capabilities, and skills


* Proven experience in product operations, with a strong focus on controls, risk/issue tracking, and process improvement.


* Demonstrated experience establishing and supporting ways of working, operating routines, and portfolio/product-area operational support.


* Strong strategic planning, analytical, and problem-solving skills; able to identify root causes and implement scalable solutions.


* Excellent documentation skills and the ability to create clear, durable artifacts (playbooks, SOPs, procedures).


* Exceptional written and verbal communication and interpersonal skills; able to influence and partner effectively across stakeholders and levels.


* Ability to simplify complex processes into clear guidance, including development of training and communications.


* Demonstrated ability to act as a culture carrier, consistently promoting and modeling organizational values.

Preferred qualifications, capabilities, and skills


* Jira, Align, Tableau, Co-Pilot or other AI tools


* Experience with ways of working and operational support


* Ability to drive innovation and operational excellence.


* Familiarity w...