Customer Launch & Field Quality Lead

Your Job

Serve as a customer-facing quality leader responsible for driving successful product launches and supporting customer quality issues across new product introduction and production programs.

The position focuses on risk prevention and system-level quality improvement through strong leadership of APQP, DFMEA, PFMEA, Control Plan, and Special Characteristics activities while acting as a primary interface between customers and internal engineering, manufacturing, and quality teams.

Our Team

Molex is a leading provider of electronic solutions, committed to innovation and excellence.

Our team is dedicated to delivering high-quality products and services to our customers worldwide.

Join us and be part of a dynamic and forward-thinking organization.

What You Will Do



* Customer Launch & Field Quality Leadership: Lead quality execution for new product launches, ensuring APQP deliverables and customer milestones are achieved on time.


* Customer Interface: Act as the primary North America customer quality interface for launch and production-related quality issues, including escalation communication and status alignment.


* Customer Issue Resolution: Drive resolution of customer concerns and field quality issues, including containment coordination, root cause validation, corrective action follow-up, and effectiveness review.


* DFMEA / PFMEA : Facilitate and challenge DFMEA and PFMEA activities to ensure lessons learned, warranty trends, and field issues are effectively incorporated into risk assessments, process controls, and quality planning deliverables.


* Risk-Based Challenge: Challenge technical assumptions and drive meaningful risk reduction rather than documentation completion only.


* Special Characteristics Management: Lead identification and alignment of Critical and Significant Characteristics; ensure proper deployment into control plans, measurement systems, reaction plans, and traceability.


* System-Level Quality Improvement: Translate customer issues, launch lessons learned, and manufacturing feedback into updates for DFMEA, PFMEA, control plans, work instructions, and future program quality planning.


* Cross-Functional Leadership: Lead and influence cross-functional teams across design, process, manufacturing, project management, and supplier quality to prevent repeat failures and support flawless launch performance.


* Quality System & PBM: Understand and practice Koch Guiding Principles, quality management system requirements, APQP discipline, and continuous improvement expectations by following stated policies and procedures.


* Other Duties: Perform other related duties as assigned by management.

Who You Are (Basic Qualifications)



* Bachelor's degree in Engineering or equivalent working experience.


* 7+ years of experience in Quality Engineering, Advanced Quality Planning, Launch Quality, Manufacturing engineering or Design Engineering field; experience working with a...